Motability’s brand new website launches

21 Nov 2012

So here it is – an all new website that has been revamped to make it easier for you to browse the site and find the information you need.

Using feedback you’ve given us previously about the ways in which our website could be improved, we’ve spent the last few months redesigning our site so that it’s easier for you to use.

You’ll see that the new website:

Has a new design and a look and feel that’s fresher and more up-to-date
Contains more information about Motability and how the Scheme works , including a dedicated area specifically for customers who are currently leasing a car , scooter or powered wheelchair with us, which covers important topics such as insurance, servicing and breakdown assistance support
Features new tools, including an eligibility checker for those who would like to join the Scheme
Provides over 200 Frequently Asked Questions (FAQs) with information on all areas of the Scheme
Helps you stay in touch with Motability, for example you can sign up for our email newsletter or share your feedback about any aspect of the Scheme and your experiences with us
Hosts the all-important Car Search , where you can search for cars and WAVs that would best suit your needs and the Scooter and Powered Wheelchair Search to enhance your mobility.

We’ve also worked closely with disability technology charity AbilityNet to make sure the brand new website encompasses the latest accessibility tools including Browsealoud .

We hope you will find it easier to find your way around this website and access the information you are looking for. Why not let us know what you think about the new design? Use our online form to send us some feedback:

Send feedback

Delia Ray, head of marketing at Motability Operations, explained:

Following feedback from our customers we’ve increased the amount of useful and relevant information available as well as tightening up the navigation to make finding answers to individual questions as quick and easy as possible. The fresh and engaging new site will ensure that both new and existing customers have a hub of support and advice easily accessible at any time.

Delia Ray, head of marketing at Motability Operations

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Who are Motability and Motability Operations?

Motability provide worry-free leasing packages for over 600,000 customers to help disabled people with their personal mobility.

As a fundraising charity, Motability raises over £2.4 million for our Charitable Grants Programme to help disabled people who have or are applying for a Motability vehicle and who may not be able to afford the mobility solution they may need. Motability provides a grant towards car adaptations, Advance Payments for larger more expensive vehicles and driving lessons for young disabled people aged 16-24.

Motability regulates and oversees the activities of Motability Operations, a not for profit organisation which runs and operates the Motability Scheme.

Can I get involved in fundraising?

Assistance with fundraising is always appreciated. Please visit the fundraising pages for more information.

How do Motability Operations collect the payments?

Motability Operations receives the 4 weekly payment for the lease agreement as a direct transfer from the relevant benefits agency.

Can I get a car AND a scooter or powered wheelchair?

If your current Motability lease agreement is nearing the end of the lease, you will be able to place an order for a new Motability product (car, scooter or wheelchair). You must wait for the current contract to end before entering into another Motability agreement which uses your allowance. You are not able to have more than one lease agreement (i.e. more than one product or vehicle) with Motability at any time. So it is not possible to have a lease for a car and a wheelchair or scooter at the same time.

What cars are available at nil Advance Payment?

There are currently over 300 cars available at nil Advance Payment, and some that take less than the full allowance. To find these cars, visit our Car Search and drag the Advance Payment slider bar to the zero (0) value.

Alternatively, you can look at a selection of featured cars .

Where can I find the dimensions of cars?

Within our Car Search , you can search by a range of vehicle dimensions. Try narrowing down your search by; seat height, door width, head room, boot length and door opening angle. Once you have narrowed down the search, you can also view more specific details about individual cars by selecting the model name.

Are there any electric vehicles on the Scheme?

There are a limited number of electric vehicles available to lease through Motability and further details can be found by selecting ‘Other fuel type’ in the advanced settings of the Car Search tool. If you are looking to lease an electric vehicle, there are a couple of important things to consider:

Lifestyle
Electric vehicles are only suitable for people who travel shorter distances. Electric cars can only travel a certain distance before needing to be recharged so you should have an alternative form of transport available to you for longer journeys

Vehicle charging
A charging point will need to be fitted outside your home by the car manufacturer’s chosen electric partner, for example British Gas. In order to have a home charging point fitted you will need to have access to off-road parking such as a private driveway or garage.

Before you place your application, your dealer will run through some important details to make sure the car is suitable for your needs.

The car or WAV I want is not on the price list?

Motability aims to provide affordable, worry-free motoring for all our customers, and we currently have a huge range of cars and Wheelchair Accessible Vehicles available to lease. Our Car Search allows you to search for cars by either vehicle details (e.g. make, model, size, price, emissions) or accessibility requirements to help you build a list of cars that best suit your needs. If you are not able to find a car that meets your needs, please contact our Customer Services team to discuss your needs.

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