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Useful contacts

General enquiries about the Scheme

For general enquiries about the car, scooter or powered wheelchair Scheme, please contact:

By post
Motability Operations
City Gate House
22 Southwark Bridge Road
London
SE1 9HB

By phone
Telephone: 0845 456 4566 (Lines are open 8.30am - 5.30pm Monday to Friday), Minicom (textphone): 0845 675 0009

Please note: calls may be recorded and monitored to improve customer service.

Online
You can submit a general enquiry by using our form.

General enquiries about Motability

For general enquiries about Motability and fundraising, please contact:

By post
Motability
Warwick House
Roydon Road
Harlow
Essex
CM19 5PX

By phone
Telephone: 01279 635999 (lines are open 8.45am - 5.15pm Monday to Friday), Minicom (textphone): 01279 632213
Fax: 01279 632000
Fundraising enquiries: 0845 166 8786 (our Supporter Careline is open 9am - 5.30pm Monday to Friday)

Customer enquiries

Car Scheme

If you are a car customer, visit the Car Scheme Customer Area for further contact details relating to your car or agreement:

Useful contacts for car customers

Scooter and Powered Wheelchair Scheme

If you are a scooter or powered wheelchair customer, visit the Scooter and Powered Wheelchair Scheme Customer Area for further contact details relating to your product or agreement:

Useful contacts for scooter and powered wheelchair customers

Press and media enquiries

If you are a journalist and have a media enquiry or would like to receive our latest press releases, please visit our press and media section:

Press and media enquiries

Other enquiries

If you want to update your contact details, send us feedback, make a complaint or report misuse, please use our email contact forms:

Contact us

Related to Useful contacts

More from About Us

Overview

Useful information

Is there somewhere I can find useful numbers?

There are different contacts, depending on the nature of your enquiry. If you have a general enquiry, want to send feedback, make a complaint or report misuse, please visit our Contact us page.

If you are leasing a car on the Scheme and are looking to contact Motability or one of our partners, please visit our Useful contacts page for car customers.

If you are leasing a scooter or powered wheelchair on the Scheme, please use our Useful contacts page for scooter and powered wheelchair customers.

What is the contact number for Kwik Fit?

Kwik-Fit's contact details are: - Kwik Fit Motability Tyreline Phone: 0330 123 1531 Phone from outside UK: +44 (0) 1698 802022 -

Find your local Kwik Fit onlineOpens in new window - Make an appointment onlineOpens in new window - Mobile tyre fitting service: Phone: 0330 123 1533

What is the contact number for RSA Motability?

RSA Motability contact details for general enquiries are: - Freephone: 0500 37 37 37 - Outside UK: +44 (0)151 240 2894 (Opening hours: 8am - 8pm Mon to Fri, and 8am - 4pm on Sat) - Address: RSA Motability, PO Box 40, Liverpool, L69 3SD - If you have specialist Minicom equipment, please call 0500 64 63 62. - Alternatively, you may be able to put your request through the RSA Motability websiteOpens in new window .

More useful contacts

What is the contact number for the RAC?

RAC Motability Assist telephone: 0800 73 111 73
Customer Care Team telephone: 0800 917 4183
Minicom: 0800 62 63 89 (lines are open 9am - 5pm, Monday to Friday)
Republic of Ireland: 1800 535 005 (lines open 24 hours)
Address: RAC Motability Assist, Customer Services, Thomas Street, Stretford, Manchester M32 0H.

More useful contacts

What is the contact number for Motability Operations Customer Services?

Motability Customer Services contact details are: - Telephone: 0845 456 4566 (opening hours: 8.30am - 5.30pm, Mon to Fri - excluding bank holidays) Please note that Monday mornings are our busiest time of the week and we'd prefer not to keep you waiting, so if your call is not urgent you may prefer to call outside of this time. - Address: Customer Services, Motability Operations, City Gate House, 22 Southwark Bridge Road, London, SE1 9HB

More useful contacts

Can I get a blue badge?

The blue badge scheme provides a range of parking benefits for disabled drivers and passengers. Blue badges are issued by your local authority independently from Motability.

For more information please visit www.direct.gov.ukOpens in new window

My car has been towed away, what should I do?

If your car has been removed or towed away, contact

Customer Services

with all of the details you have, including the vehicles whereabouts and any costs incurred. They will take the details and each case will be looked at on an individual basis.

Who do I need to tell when I move house?

Please inform us if you change address or contact details especially if you are moving house, as this will help us to avoid sending post to your old address. If you would like to change your details now, you can use the update your details form .

If you are changing your details, don't forget that you will also need to inform the Department for Work and Pensions or the Service Personnel and Veterans Agency , the DVLA and your Motability dealer .

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