Damage and repair to your car
If your car is damaged, please contact RSA Motability (RSAM) on 0500 37 37 37 for advice on whether you need to get it repaired. If the damage is minor and caused by normal wear and tear, you may not need to claim for a repair, saving you time and money. Tyre, window and windscreen repair is usually included in your worry-free package.
What is normal wear and tear?
We would expect that three years of motoring would result in some light scuffing, scratching or stone chipping to your car, particularly on the bodywork, wheels, interior trim and luggage areas.
Damage caused by wheelchairs, callipers, crutches or walking sticks would also be classed as fair wear and tear and we would not expect it to be repaired.
More serious damage, however, would not meet our standards. This includes:
- deep dents and scratches on bodywork that go through to the metal
- severe cracks on bumpers and mirror housings,
- irreparable damage such as burns or tears to the interior, and
- heavy gouges to alloy wheels or plastic trim
If a car is handed back with damage, we may look to you to cover the costs of repair. If you are in any doubt about the level of repair required, please contact RSAM on 0500 37 37 37 and they will confirm what action to take.
All Motability cars come with at least a three year warranty. Any repair caused by general wear and tear or mechanical fault is covered, except if there is evidence of neglect or misuse.
Your dealer should let you know how long the repairs will take and if there is going to be a delay. If you are not happy with how a repair has been dealt with, please call our Customer Services team on 0300 456 4566
If you choose to have minor damage repaired, you can make a claim through RSAM. You will need to pay an excess amount of £75 (some customers, such as young and inexperienced drivers, may attract a higher excess). Please do not attempt to repair the damage yourself. Even using pens or aerosols for ‘touching up’ can damage the paintwork.
Your insurance booklet will have the full details of what is covered but if you are still not sure please contact RSAM. Repairs covered by your insurance should be done by an RSAM recommended repairer.
RSAM will arrange a courtesy car that you can use while your car is being repaired, or discuss alternative mobility arrangements with you.