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From Friday 30 June until Wednesday 5 July, we will be completing planned system maintenance. Our Customer Services team will have limited system access at this time and may not be able to fully complete all requests. Find out more here.

  1. Are adaptations covered by my insurance policy?

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    Any adaptations fitted through the Motability Managed Adaptations Programme at the beginning of your lease will be covered by your insurance with RSA Motability (RSAM).

    If you need to add adaptations during your lease you should first call our Customer Services team on 0300 456 4566 and they will advise you on the steps that you need to take. You will also need to inform RSAM by calling 0300 037 37 37 to ensure that you are covered by your insurance policy with them. You will have to pay for the adaptation yourself, and payment will need to be made directly to the installer

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