I have a chip/crack in my window, what should I do?
If your windscreen needs replacing this will require an excess payment of £50, however the cost of repairs are included as part of your lease, at no additional cost. So, when you notice a chip or crack in your windscreen or windows, it’s best to book in a repair as soon as possible.
Small chips in the windscreen can quickly develop into cracks but these can often be repaired if they are less than the size of a £1 coin. Most windscreen damage can be rectified easily, as long as action is taken soon after the damage is identified. If you notice any damage to your windscreen, please call the Motability UK Glass line on 0500 355 355 (00353 18429731 in Republic of Ireland), who will be able to offer guidance and, if necessary, arrange for an Autoglass technician to visit you. You will need to tell them you are a Motability Customer and present your Certificate of Motor Insurance.