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  1. What are location trackers?

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    The Motability Scheme lease package includes cover for two named drivers, however regardless of who is driving the car should always be used for the benefit of the disabled customer. To ensure that our customers are gaining direct benefit from their Motability car, we may consider fitting location trackers to applications for new cars where the risk of potential misuse is highest. For example, where customers permanently live in a care home and have a number of drivers who have access to the car, or if none of the customer's named drivers are resident at their address.

    We expect to fit location trackers in fewer than five percent of the more than 600,000 cars leased through the Motability Scheme. Where a location tracker has been identified as appropriate we will always speak to the customer in advance of the tracker being fitted. Data will only be collected on the location of a car at any given point and we will only make use of this data where we receive a report, or suspect, that a car may be being misused.

    Location trackers are just one of the many ways that we act to protect the Scheme from abuse and to ensure that the cars are used for the benefit of our customers.

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