Personalised number plates
It may be possible to add personalised number plates to your car. To discuss your options, please call our Customer Services team on 0300 456 4566. When you call, we will ask for details to ensure that the new plates are officially owned by you or a partner who lives with you and are being fitted for your benefit. The details on the personalised number plates must relate to you, the customer, not to another person such as a named driver or relative.
If we agree to add your personalised number plates, we may also be able to update the online DVLA record on your behalf whilst you are on the phone to us or with your dealer.
We can remove your plate for you if you are returning your car or transferring number plates between cars, but we are unable to accept any responsibility for the retention or transfer of a personalised plate and you may lose your entitlement to the personalised plate if we have not been notified of your plans. Please contact us on 0300 456 4566 to tell us what you plan to do or speak to your dealer.
If you are adding new plates for the first time
To add the personalised number plate to your car you will need a Certificate of Entitlement (V750) or Retention Certificate (V778) issued from the DVLA. The grantee or nominee on this document must be you, the Motability Scheme customer. If this is not the case, call DVLA on 0300 790 6802 to request this amendment.
If you are transferring number plates between Motability cars
If you have already placed an order for a new Motability car, or you are planning to do so, contact your dealer to request a transfer of your personalised plate to the new car. It's a good idea to ask your dealer as far in advance as possible.
Your dealer will check that the plate complies with our Scheme rules as part of the transfer process. Once the process has been completed, we will update RSA Motability with the new registration details but it will be your responsibility to arrange and pay for new number plates to be made, and to display the correct number plates on your car. The DVLA currently charge a fee of £80.
If you are returning your car
We will contact you approximately four weeks before you are due to end your current lease with more information.
- If you wish to transfer your personalised number plate to your new Motability car, see the ‘Transferring number plates between cars’ tab
- If you wish to remove your personalised number plate, you will also need to arrange this before you hand your car back. The DVLA currently charge a fee of £80. Once the plate has been removed, you will need to arrange for the age-related plates to be made and fitted to your current car within three working days
- If you do not wish to keep your personalised number plates, please contact our Customer Services team on 0300 456 4566 as soon as possible to confirm that you are happy to relinquish your rights to the plate. If you choose this option, we will sell the car at the end of your lease with your personalised number plate on it, resulting in you losing the right to display this number plate on a car in the future.