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Ending your agreement for scooter and powered wheelchair customers

At the end of your lease, you will need to hand back your old scooter or powered wheelchair.

  • You can remove any adaptations you have paid for outside of your contract with us, however, the product itself will need to be left in good condition after this. Any adaptations which have been included as part of your lease will need to remain on the product.
  • You'll need to ensure that you return all documentation including the manual, keys (including any spare keys issued) and the charging unit with the scooter or powered wheelchair.

Getting your next scooter or powered wheelchair

Early cancellation of agreement

Under the Motability Scheme, you sign up to lease your scooter or powered wheelchair for the full three years of your agreement (five years for some powered wheelchairs). In some circumstances you may have a valid reason for ending your agreement earlier than this. You’ll need to contact us to discuss this, either by phoning us on 0300 456 4566 or writing to us at:

Motability Operations Ltd
Specialised Mobility Team
410 Bristol Business Park
Coldharbour Lane
Bristol
BS16 1EJ

We’ll need to know the details of why you want to hand back your scooter or powered wheelchair, and whether you plan to apply for a replacement.

Once we’ve reviewed these details, we’ll let you know whether you are able to end your agreement early. If this is the case, we may charge an administration fee to cover these costs. If you paid an Advance Payment we may pay part, or all, of this back to you.

If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement, no refunds will be made to you, and you will be charged an administration free.