Contact us

For enquiries about the Motability Car Scheme:

If you are a customer, see Car Scheme contacts for further contact details relating to your car or agreement.  For general enquiries about the Car Scheme please contact:

Motability Operations
City Gate House
22 Southwark Bridge Road
London
SE1 9HB

Telephone: 0845 456 4566 (8.30am till 5.30pm Monday to Friday)
If you have specialist Minicom equipment, call our textphone on 0845 675 0009
Email: using our general enquiry form
Use our Update your details form to change your contact information  

Please note: calls may be recorded and monitored to improve customer service.  

Motability Operations is the principal service provider to the Motability Scheme. A registered company in England and Wales No: 1373876.

For enquiries about the Motability Wheelchair and Scooter Scheme:

Motability Operations
City Gate House
22 Southwark Bridge Road
London
SE1 9HB

Telephone: 0845 456 4566 Minicom: 0845 675 0009
Lines are open 8.30am-5.30pm, Monday to Friday.  Calls may be recorded and monitored to improve customer service. 

Email: using our general enquiry form

Please note: calls may be recorded and monitored to improve customer service.  

Motability Operations is the principal service provider to the Motability Scheme. A registered company in England and Wales No: 1373876.

For enquiries about Motability or fundraising:

For enquiries about fundraising see fundraising contacts for further details. For general enquiries about Motability and oversight of the Scheme please contact:

Motability
Warwick House
Roydon Road
Harlow
Essex
CM19 5PX

Telephone: 01279 635999 (8.45am till 5.15pm Monday to Friday)
Fax: 01279 632000
Minicom (textphone): 01279 632213
Email: using our general enquiry form

Registered Charity in England and Wales No: 299745

For compliments and complaints:

We value your feedback, so if you want to tell us what you think, good or bad, please use our feedback form.  For complaints, your first step should always be to contact the provider of the service that you are unhappy with - see Car Scheme contacts or Wheelchair and Scooter Scheme contacts.

For website enquiries:

To give us your views or report a problem on the Motability website please use our feedback form.

For media enquiries:

If you are a journalist and have a media enquiry or would like to receive our latest press releases, please contact Motability Communications on 01279 632024 or by emailing communications@motability.co.uk

For enquiries about Lifestyle Magazine:

To subscribe to Lifestyle, please send details of your name and address together with a cheque made payable to The Big Agency (£10 for four issues per annum) to:

Lifestyle Subscriptions
The Big Agency
22 Stephenson Way
London
NW1 2HD

To advertise, please contact Square7 Media on 020 3283 4056 or by emailing lifestyle@square7media.co.uk

To report misuse of the Scheme:

If you want to report misuse of the Car Scheme please see Car Scheme contacts for more information.  If you represent the police, a local authority or other body concerned with combating fraud, please call 01279 632233 for a guidance booklet. 


If you would like further information on general mobility or disability organisations, see useful links.

Motability Operations
City Gate House
22 Southwark Bridge Road
London
SE1 9HB

Telephone: 0845 456 4566 (8.30am till 5.30pm Monday to Friday)
If you have specialist Minicom equipment, call our textphone on 0845 675 0009
Email: using our general enquiry form
Use our Update your details form to change your contact information  

Please note: calls may be recorded and monitored to improve customer service.  

Motability Operations is the principal service provider to the Motability Scheme. A registered company in England and Wales No: 1373876.