The Dealer Awards programme is designed to reward best practice and to help ensure all Motability customers receive outstanding customer service across the nationwide car dealer network. The dealers are judged on how they deliver the Motability Scheme to customers, and includes customer feedback and reviews of their performance.
We’d like to congratulate the following winners and commended parties.
Dealer awards 2013
|Group awards 2013||Dealership|
|Winner: National Dealer Group of the Year||Perrys Motor Sales|
|Winner: Regional Dealer Group of the Year||Gordons Ford|
|Winner: Website of the Year||Isaac Agnew|
|Commended: National Dealer Group of the Year||Lookers plc|
|Commended: National Dealer Group of the Year||Vertu Motors plc|
|Commended: Regional Dealer Group of the Year||Busseys|
|Commended: Regional Dealer Group of the Year||John Grose|
|Commended: Website of the Year||Allen Ford Dealer Group|
|Dealer awards 2013||Dealership|
|Winner: Dealer of the Year: up to 40 handovers||West End Garage|
|Winner: Dealer of the Year: 40-80 handovers||C.E.M Day Ltd Peugeot Haverfordwest|
|Winner: Dealer of the Year: 80-200 handovers||Bristol Street Ford West Bromwich|
|Winner: Dealer of the Year: 200 or more handovers||Bristol Street Vauxhall Newcastle|
|Commended: Dealer of the Year: up to 40 handovers||Dinnages Ford|
|Commended: Dealer of the Year: 40-80 handovers||C.R. Morrow Hyundai|
|Commended: Dealer of the Year: 80-200 handovers||Telford Motors Peugeot|
|Commended: Dealer of the Year: 200 or more handovers||Jennings Ford Middlesbrough|
|Motability specialist of the Year awards 2013||Dealership|
|Winner: Kylie Warwick||Marshalls Ford Cambridge|
|Commended: Nicola Marriot||Westover Nissan|
|Nominated: Steve Davis||Eastbourne Motor Co.|
|Nominated: Alan Keevil||Essex Autogroup|
|Nominated: Carole Ertekin||Lindsay Ford Craigavon|
|Nominated: Douglas Small||Eastern Western Group|
|Nominated: Gavin Gray||Bristol Street Vauxhall Newcastle|
|Nominated: Roy Pearman||Peoples Liverpool Ltd|
|Nominated: Scott Smith||Sandicliffe|
Peter Wilson, General Manager – Dealer Relations congratulated the winning parties:
The Motability Dealer Awards are a great way for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme. They are the ‘face’ of Motability and deliver a great customer experience. We’re thrilled to recognise the work of those who are setting such a great example. We would like to congratulate them on their award.
Motability specialist of the Year interview
Meet Kylie Warwick, from Marshalls Ford Cambridge, who is the proud winner of the ‘Motability specialist of the Year’ award for 2013. Kylie was chosen by our dealer development team for her dedication to great customer service and outstanding performance.
We caught up with Kylie to find out more about her role and why she is so appreciated by her customers and colleagues.
What’s your favourite thing about being a Motability specialist?
My most favourite thing is that I’m able to help those who are in need of the benefits that the Motability Scheme provides.
Why do you think you won the award?
By focusing on customer service and treating every customer as an individual. This helps me to build good relationships and gives me a better understanding of each customer’s requirements.
Do you have any advice for someone who is choosing their next car?
It’s important to make an appointment with a Motability specialist at the dealership so you have sufficient time and receive the best advice. Don’t feel rushed into making a decision, take a test drive and think about your requirements overnight. You need to ensure you have considered all aspects; accessibility, comfort, adaptations, running costs and everyday lifestyle.
Describe an encounter with a customer that has stuck in your mind
Sharing my first name with a famous pop star makes me vulnerable to a variety of jokes! One such experience was having to sing to a customer on the test drive; fortunately I didn’t put him off! I am lucky to receive such positive feedback from my customers from thank you cards and letters – there are always a few that go the extra mile to show their gratitude and send me flowers and sweets which is lovely. Sometimes it can be a very emotional experience and I get a tremendous amount of satisfaction from seeing happy customers.
Do you have a top tip that you’d like to share with all our Motability customers?
There is no such thing as a stupid question – don’t be afraid to ask because if you don’t ask, you’ll never know. This is a fantastic Scheme and there are so many people who are unaware of what it can do for them.