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Dealer Awards 2013

22 Apr 2014

Recently, we announced our Dealer Awards and recognised those dealers and specialists who have helped the Motability Scheme have a successful year in 2013.

The Dealer Awards programme is designed to reward best practice and to help ensure all Motability customers receive outstanding customer service across the nationwide car dealer network. The dealers are judged on how they deliver the Motability Scheme to customers, and includes customer feedback and reviews of their performance.

We’d like to congratulate the following winners and commended parties.

Dealer awards 2013

Group awards 2013 Dealership
Winner: National Dealer Group of the Year Perrys Motor Sales
Winner: Regional Dealer Group of the Year Gordons Ford
Winner: Website of the Year Isaac Agnew
Commended: National Dealer Group of the Year Lookers plc
Commended: National Dealer Group of the Year Vertu Motors plc
Commended: Regional Dealer Group of the Year Busseys
Commended: Regional Dealer Group of the Year John Grose
Commended: Website of the Year Allen Ford Dealer Group

 

Dealer awards 2013 Dealership
Winner: Dealer of the Year: up to 40 handovers West End Garage
Winner: Dealer of the Year: 40-80 handovers C.E.M Day Ltd Peugeot Haverfordwest
Winner: Dealer of the Year: 80-200 handovers Bristol Street Ford West Bromwich
Winner: Dealer of the Year: 200 or more handovers Bristol Street Vauxhall Newcastle
Commended: Dealer of the Year: up to 40 handovers Dinnages Ford
Commended: Dealer of the Year: 40-80 handovers C.R. Morrow Hyundai
Commended: Dealer of the Year: 80-200 handovers Telford Motors Peugeot
Commended: Dealer of the Year: 200 or more handovers Jennings Ford Middlesbrough

 

Motability specialist of the Year awards 2013 Dealership
Winner: Kylie Warwick Marshalls Ford Cambridge
Commended: Nicola Marriot Westover Nissan
Nominated: Steve Davis Eastbourne Motor Co.
Nominated: Alan Keevil Essex Autogroup
Nominated: Carole Ertekin Lindsay Ford Craigavon
Nominated: Douglas Small Eastern Western Group
Nominated: Gavin Gray Bristol Street Vauxhall Newcastle
Nominated: Roy Pearman Peoples Liverpool Ltd
Nominated: Scott Smith Sandicliffe

Peter Wilson, General Manager – Dealer Relations congratulated the winning parties:

 

 

The Motability Dealer Awards are a great way for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme. They are the ‘face’ of Motability and deliver a great customer experience. We’re thrilled to recognise the work of those who are setting such a great example. We would like to congratulate them on their award.

 
Peter Wilson

 

Kylie-Motability-specialist-of-the-year-award-winnerMotability specialist of the Year interview

Meet Kylie Warwick, from Marshalls Ford Cambridge, who is the proud winner of the ‘Motability specialist of the Year’ award for 2013. Kylie was chosen by our dealer development team for her dedication to great customer service and outstanding performance.

We caught up with Kylie to find out more about her role and why she is so appreciated by her customers and colleagues.

What’s your favourite thing about being a Motability specialist?

My most favourite thing is that I’m able to help those who are in need of the benefits that the Motability Scheme provides.

Why do you think you won the award?

By focusing on customer service and treating every customer as an individual. This helps me to build good relationships and gives me a better understanding of each customer’s requirements.

Do you have any advice for someone who is choosing their next car?

It’s important to make an appointment with a Motability specialist at the dealership so you have sufficient time and receive the best advice. Don’t feel rushed into making a decision, take a test drive and think about your requirements overnight. You need to ensure you have considered all aspects; accessibility, comfort, adaptations, running costs and everyday lifestyle.

Describe an encounter with a customer that has stuck in your mind

Sharing my first name with a famous pop star makes me vulnerable to a variety of jokes! One such experience was having to sing to a customer on the test drive; fortunately I didn’t put him off! I am lucky to receive such positive feedback from my customers from thank you cards and letters – there are always a few that go the extra mile to show their gratitude and send me flowers and sweets which is lovely. Sometimes it can be a very emotional experience and I get a tremendous amount of satisfaction from seeing happy customers.

Do you have a top tip that you’d like to share with all our Motability customers?

There is no such thing as a stupid question – don’t be afraid to ask because if you don’t ask, you’ll never know. This is a fantastic Scheme and there are so many people who are unaware of what it can do for them.

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