The Dealer Awards programme is designed to reward best practice and to help ensure all Motability customers receive outstanding customer service across the network. Dealers are judged on how they deliver the Motability Scheme to customers, based on customer feedback and reviews of their performance over the last year.
We’d like to congratulate the following fantastic dealers in each of the categories below. Well done!
Dealer Awards 2014 winners
|Title||Winner name||Winning title|
|Winner 2014||Vertu Motors plc – Bristol St||National Dealer Group of the Year|
|Winner 2014||Charles Hurst Group||Regional Dealer Group of the Year|
|Winner 2014||Essex Autogroup||Website of the Year|
|Winner 2014||Roy Pearman Peoples Ford Bootle||Motability specialist of the Year|
|Winner 2014||David Hayton – Morecambe, Lancaster||Dealer of the Year - up to 40 handovers|
|Winner 2014||Pertwee & Back Ltd – Great Yarmouth, Norfolk||Dealer of the Year - 40 to 80 handovers|
|Winner 2014||GK Ford Retford – Retford, Nottinghamshire||Dealer of the Year - 80 to 200 handovers|
|Winner 2014||Bristol Street Vauxhall Newcastle – Newcastle upon Tyne, Tyne and Wear||Dealer of the Year - 200 or more handovers|
Dealer Awards 2014 commended
|Title||Commended name||Commended title|
|Commended 2014||Arnold Clark Group||National Dealer Group of the Year|
|Commended 2014||Pendragon Group||National Dealer Group of the Year|
|Commended 2014||GK Group||Regional Dealer Group of the Year|
|Commended 2014||John Grose Group||Regional Dealer Group of the Year|
|Commended 2014||Perrys Group||Website of the Year|
|Commended 2014||Bruce Muirhead, Go Vauxhall Crawley||Motability specialist of the Year|
|Commended 2014||Ben Nevis Motors – Fort William||Dealer of the Year - up to 40 handovers|
|Commended 2014||Flear and Thomson - Dunfermline, Fife||Dealer of the Year - 40 to 80 handovers|
|Commended 2014||Elim Citroen - Llangefni, Isle of Anglesey||Dealer of the Year - 80 to 200 handovers|
|Commended 2014||Trenton Hull Nissan - Hull||Dealer of the Year - 200 or more handovers|
Peter Wilson, General Manager – Dealer Relations, congratulated the winners of the Dealer Awards 2014:
We are really pleased to be able to reward our outstanding groups, dealers and specialists with another round of Motability Dealer Awards, recognising the great service they provided in 2014. The dealer network is the ‘face’ of the Motability Scheme and the Awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. Congratulations to all the winning and commended groups, dealers and specialist
Motability Specialist of the Year interview
This year’s winner of the ‘Motability Specialist of the year’ award is Roy Pearman from Peoples Ford Bootle in Liverpool. Roy has displayed outstanding dedication and fantastic service, appreciated by many customers and colleagues. Read our interview with him below to find out more about what he does.
How long have you been a Motability specialist?
I’ve been a Motability specialist for over 23 years! I used to be the only specialist at the dealership but now we have so many more Motability customers so there are four of us.
What’s your favourite thing about the role?
For me it’s meeting different people. I really enjoy having face to face contact with customers all the time.
What happens on your typical day?
Today I have four handovers so most of my day will be spent showing customers around their new cars. I’ll probably get a chance to speak to some potential customers who are interested in the Scheme too.
Do you have any advice for someone who is choosing their next car?
My main piece of advice is to make sure customers have a test drive and ensure the car is comfortable to sit in and is easy to get in and out of. It’s important for customers to think about what sort of car should suit their needs for the next three years.
What have been the biggest changes you’ve experienced since becoming a Motability specialist?
Years ago everything was a paper exercise and you even had to send the customer’s allowance book off to the DWP in Blackpool! The whole system has been made more customer and dealer friendly.
What is a common thing that customers don’t know about the Scheme?
At first some customers think they need to give up all their benefits, but of course it’s just (all or part of) the mobility allowance.
Simon Foulkes, our Dealer Development Manager says:
“We constantly receive exceptional feedback about Roy. There are no gimmicks, he just makes sure that customers get the vehicle they require, and that they are kept informed throughout the whole application.”
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