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Update - Vauxhall Zafira (B Model)

Motability Operations is closely monitoring the current situation with Vauxhall following recent media reports of fires starting in the heating and ventilation system in a number of Vauxhall Zafiras (Zafira B model that was built between 2005-2014 and has manual air conditioning, not the current Zafira Tourer).

Vauxhall has advised that the issue only relates to cars with manual air conditioning or no air conditioning, and not to those with Electronic Climate Control. Following their investigation, Vauxhall have also said that they’ve found that a number of incidents have occurred due to previous repairs being performed improperly or using certain non-genuine parts. All Motability Scheme vehicles are serviced by franchised dealers using genuine parts.

Vauxhall has also now confirmed that all first owners of a vehicle where the heating system is operating well and has never been subject to repairs in this area should not be at risk of fire. As Motability customers lease a vehicle from new they should be reassured that this further limits any risk.

Vauxhall is due to write to all customers to invite them for a free inspection of their vehicle’s heating and ventilation system and replace any parts necessary at no cost to the customer. These letters will start to be sent from 12 November, but will be staggered so customers may not receive the letter immediately.

Whilst the number of incidents is very low in proportion to the number of vehicles on the road, Vauxhall says that customer safety is its number one priority and is taking this issue very seriously. The company has provided the following advice for drivers of Vauxhall Zafira B model vehicles:

"If you are concerned about operating your vehicle or if you notice any unusual characteristics with the heating and ventilation system (for example a squeaking noise from the dashboard) you should contact your Vauxhall dealer and arrange for your vehicle to be inspected. This will be done at no cost.”

You are able to find out further information, including checking which models are affected, on the Vauxhall website hereOpens in new window

As soon as we have further information, we will make this available.