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Request to join the Scheme form

If you are making a request to join the Scheme and/or are providing further information following an action or decision, please complete the form below.

Motability’s Customer Support and Oversight Team can consider a request to join the Scheme if you are requesting to be permitted to take an agreement on the Scheme (this applies whether you are a new customer, or you are looking to return to the Scheme following a previous termination).

If you wish to submit a request to join the Scheme to the team, please complete and submit the below form. The circumstances of your case will be examined and the team will advise you of its decision as quickly as possible.

Request to join the Scheme form

  1. Your details
  2. Your appeal
  3. All done

Our preference would be to contact you by phone to respond personally to your query:

We may share your number with trusted third parties for the purpose of internal research. We do not sell your data to any third parties and will only ever share your data for the purpose above.

By giving us your email we may also use this to contact you:

We take the security of all personal data seriously. By providing us with your email address you are consenting to us providing your details to trusted third parties for the purposes of internal research only. We will not provide your details to any other third parties.

*Please enter either a Customer Reference Number (CRN) or a car registration number.

Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.

Please enter your car registration in full without any spaces.

Please give as many details as possible.

  1. Your details
  2. Your appeal
  3. All done