On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Adding a new contact or nominee

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    Data protection rules mean we’re unable to discuss the details of your lease with anyone other than you, the Motability Scheme customer. To allow someone else to speak to us on your behalf, you can add a new contact, or ‘nominee’ to your account details by completing our form Will download a resource(PDF 132KB) . You can either complete and sign it electronically, send in a scanned version by email or simply print and post it back to us. All instructions are provided on the form itself.

    More about adding a nominee

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