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We are currently completing planned system maintenance and our Customer Services call centre will be closed on Saturday 18 November. We will be open again as normal on Monday 20 November. You may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. Can one household have two customers who are both on the Motability Scheme?

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    There are no restrictions to the number of Motability Scheme cars within a household, as long as all individual applicants are each in receipt of a qualifying mobility allowance and meet the eligibility criteria. The customer's allowance is used to cover the cost of the lease so it is only possible to have one vehicle per customer. The number of non-Motability vehicles in a household does not affect eligibility for the Scheme.

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