Click on each of the links below to view a series of FAQs on a wide range of topics. You can also search the entire list of FAQs using the search field below.
Joining the Scheme
Am I eligible
Paying for your car
Getting your vehicle
Getting your scooter or powered wheelchair
Personal Independence Payment (PIP)
Finding a Motability dealer
Scooter and powered and wheelchair dealership
Wheelchair Accessible Vehicle suppliers
Already a customer
End of your lease
Using your car
Maintaining your vehicle
Using your scooter
Fines, towing and seizure
Adding a driver
Raising a claim
Windscreens and windows
How to get involved
Customer Discounts and Offers
Motability Scheme events
One Big Day
One Big Day
What time does the event start and finish?
I have lost the invitation I received in the post, do I need it?
How much does it cost to get in?
Do I have to book tickets?
How do I know which cars will be on display at the event?
Can I bring my dog or pet?
Can I bring my own food and drink to the event?
Is there a quieter time to visit the events?
Can children come along to the event?
How accessible are the events?
Is their a High Dependency Unit (HDU) available at your events?
Are all the events held entirely indoors?
Are there cloakroom facilities I can use at your events?
Will there be food available to purchase at the events?
Is there public transport available to each of the events?
Are there quiet room facilities at the events?
Do I have to pay for parking?
I have a blue badge, can I get access to disabled parking spaces?
How do I know which cars are available to test drive at One Big Day?
Do I need to pre-book my test drive?
Can anyone take a test drive at the events?
Can I take my dog on a test drive?
I am a company or organisation and want to enquire about exhibiting at The Big Event or one Big Day, is this possible?