On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. I have lost my PIN, can I get another one?

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    If you have more than two weeks to go, please call our Customer Services team on 0300 456 4566 and we can post a new PIN to you.

    If you have less than two weeks to go, please let your dealer know in advance. They will be able to access your PIN if you can remember the password you gave them when you placed your order. Alternatively they will need to give us a call when you are present and go through a number of security questions.


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