1. What can I do if I’m not happy with the response to my complaint?

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    We aim to fully resolve all complaints and provide you with our final response within eight weeks of you raising the matter with us.

    If you remain dissatisfied with how your complaint has been handled or concluded, or eight weeks have passed and you feel we have not responded appropriately, you may refer your complaint to the Financial Ombudsman Service.

    Financial Ombudsman Service
    Appeals
    Exchange Tower
    London E14 9SR
    Tel: 0300 123 9123
    Web: financial-ombudsman.org.uk Opens in new window
    Email:

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