On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. What is a Non-refundable Payment?

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    Since 1 January 2018, scooters and powered wheelchairs leased through the Motability Scheme are no longer subject to a £100 Non-refundable Payment.

    The removal of the Non-refundable Payment is part of our commitment to providing worry-free mobility at an affordable cost.

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