On Saturday 20 October we are completing planned system maintenance, therefore our Customer Services team will have limited system access and may not be able to fully complete all requests during this time. We are happy for you to call us, but you may find the answer to your question here or if your enquiry is about insurance or breakdown, please contact our Scheme partners directly.

  1. What should I do if my car has broken down?

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    If your car has broken down, contact the RAC. They are available 24 hours a day, 365 days a year. A patrol will attend your car and repair or recover to a repairer/dealership. The RAC can provide ongoing transport to ensure you can continue your journey. If help is needed to stay mobile during this time a hire car can be requested from the RAC. The RAC can provide a hire car for a 48 hour period if requested within 48 hours of them attending the car.

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