We aim to fully resolve all complaints and provide you with our final response within eight weeks of you raising the matter with us.

If you remain dissatisfied with how your complaint has been handled or concluded, or eight weeks have passed and you feel we have not responded appropriately, you may refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Appeals
Exchange Tower
London E14 9SR
Tel: 0300 123 9123
Web: financial-ombudsman.org.uk Opens in new window
Email: complaint.info@financial-ombudsman.org.ukOpens email client