I'm not happy with your answer to my complaint. What can I do?

We aim to fully resolve your complaint and give you our final response within eight weeks.

If you’re not happy with how your complaint has been handled or concluded, or eight weeks have passed and you feel we have not responded appropriately, you can refer your complaint to the Financial Ombudsman Service.

Financial Ombudsman Service
Appeals
Exchange Tower
London
E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

Financial Ombudsman Service

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How do I make a complaint?

You can make a complaint by telephone, email, by completing our complaint form, or by post.

Can I report someone for misusing their vehicle?

You can report misuse using our form or by calling our customer services team.

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