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Damage and repair to your scooter

If you’re involved in an accident while using your scooter or powered wheelchair, please contact RSA Motability (RSAM) on 0800 294 0790 as soon as possible for advice before you take any action to repair it.


Your claims handler will help you to assess the damage and, where necessary, arrange for repairs to your scooter or powered wheelchair. All damage which affects the operation of your scooter or powered wheelchair is covered under your lease agreement, with the exception of cosmetic repairs. If you want to repair cosmetic damage, this will need to be done at your own cost. Please don’t try to carry out any repairs yourself.

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Mechanical repairs

If you think that your scooter or powered wheelchair needs a mechanical repair, report the fault to your Motability dealer. Repairs that are required due to every day use will be covered by our worry-free package except if there is evidence of neglect or misuse. Your dealer should keep you up-to-date on progress while your repair is completed and let you know if there are any unavoidable delays. If you feel that a repair has not been handled satisfactorily, please contact us on 0300 456 4566.