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Web chat terms of use

Motability Operations Limited’s web chat is a service that enables you to chat online to a member of our customer services team about the Scheme in general, without having to make a phone call.

If your query requires us to access your individual account, we will ask you to contact us on 0300 456 4566 to ensure the protection of your personal data.

Acceptable use

If you choose to start a chat session, you’ll be introduced to our team member, and you can start typing your questions and comments. Please be respectful when talking to our customer service advisors via live chat. If your message is abusive or offensive, our advisors have the right to end the chat

All live chats will be recorded. At the end of the chat, you can use the “Print” button on the chat window to print a transcript to keep.

Data policy

A record of each live chat will be held for 13 months and may be used when looking into your enquiry and for quality purposes.

For your own security we would discourage you from disclosing any personal or account information when using the chat service.