Raise a claim as soon as you can
Contact DLM as soon as possible. Tell them about the incident and raise a claim.
They’ll let you know the next steps, like arrangements for replacement travel.
You can do this is in your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal.
You'll be signed in automatically. Then go to ‘Claims’ to get started. The portal is available all day, every day.
Or you can call DLM on 0300 037 3737.
They’re open 8am to 7pm, Monday to Friday, and 8am to 4pm on Saturday. If it's outside of these hours, make sure you report it when the lines are next open.