WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Get an update on timescales

Different things can affect how quickly you’re contacted and get a vehicle, like high demand, where you are and bad weather.

Our partners will always contact you and give you a replacement as soon as they can.

If you have not been contacted within the agreed timescales, here’s who you can call:

If you asked for a standard hire car, after a breakdown

Call the RAC replacement travel team on 0800 092 4125 to get an update.

If you’ve asked for a hire car, after an accident

Call Direct Line Motability (DLM) on 0300 037 3737.

If you’ve asked for an adapted hire car or Wheelchair Accessible Vehicle

Speak to our customer services team on 0300 456 4566.