Here’s what you can expect from a replacement vehicle

Replacement travel is a temporary solution to help you while your car is off the road. We’ll always try to help, but it might not be possible to give you a specific type of vehicle or travel option.

If you have a car

Most replacements are small five-door hatchbacks, like a Vauxhall Corsa. Other types of vehicles can take longer or might not be available.

If this is not suitable because of your disability or adaptations, please mention this when you ask for a replacement.

We'll do our best to help but our priority is to find a solution to keep you mobile. Your contract does not guarantee a replacement vehicle.

If you have a WAVWheelchair Accessible Vehicle

If you cannot drive your WAVWheelchair Accessible Vehicle for more than 48 hours because it's being repaired, we'll try to give you replacement travel to suit your needs.

Because WAVWheelchair Accessible Vehicles are specialised and converted, we might not be able to give you a like-for-like WAVWheelchair Accessible Vehicle.

If your WAVWheelchair Accessible Vehicle is likely to be off the road for less than 48 hours, we'll try to find an accessible taxi for you, to keep you mobile.

Still need to talk to us?

Call the RAC replacement travel team on 0800 092 4125.

Call DLM about your insurance claim on 0300 037 3737.

Call our customer services team about your adapted vehicle on 0300 456 4566.