Call First Call Assist or the breakdown company linked to the vehicle

Had an accident?

Please call First Call Assist on 0800 0280 999. This includes if you need help with a puncture or damaged glass.

Noticed some damage?

If you notice any damage that was there before you got your hire car, please report it within two hours by calling your local Switch branch using the phone number in your paperwork, email or text message, or you can find your nearest branch on the Switch website(opens in a new window).

Broken down?

Call the breakdown company linked to the vehicle. You'll find their details on the vehicle key fob or inside the information pack you got when you took the vehicle.

Worried your hire car is not suitable?

Contact the team who arranged it for you, and they’ll talk to you about this:

Call the RAC replacement travel team on 0800 092 4125.

Call DLM on 0300 373 737.