If your courtesy car has broken down or is not drivable because of an accident, you need to call the breakdown company linked to the vehicle.
If you do not have this information, please contact your dealer.
Once you’re in a safe place, let Direct Line Motability (DLM) know about the accident.
You can do this is in your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal.
You'll be signed in automatically. Then go to ‘Claims’ to get started. The portal is available all day, every day.
Call DLM on 0300 037 3737.
Have a puncture?
Contact your dealer first. If they’re not open, call the RAC instead, on 0800 73 111 73.
Contact Autoglass, and arrange a repair.
For anything else please contact your dealer. They’ll be able to support you.