Call the breakdown company linked to the vehicle
If your repairer’s courtesy car has broken down or is not drivable because of an accident, you need to call the breakdown company linked to the vehicle. You’ll usually find these details on your key fob.
If you do not have this information, please contact your repairer.
Had an accident?
Once you’re in a safe place, let Direct Line Motability (DLM) know about the accident.
You can do this is in your Motability Scheme online account. Under ‘Insurance’ in the menu, visit the DLM insurance portal.
You'll be signed in automatically. Then go to ‘Claims’ to get started. The portal is available all day, every day.
Have a puncture?
If you're at home and your courtesy car is drivable contact your repairer first. If the vehicle is not drivable, call the breakdown company linked to the vehicle.
Have a problem with your windscreen or glass?
Contact your repairer. They’ll let you the quickest way to fix this.