This website uses cookies so that we can provide you with the best user experience, by continuing to browse on the website you are agreeing to our cookie policy.

Close
Print this page
Print this page

Q&As about the transitional support package

Following a period of consultation, we have finalised our package of transitional support for customers who are no longer eligible for the Motability Scheme following reassessment for Personal Independence Payment (PIP). Below are a number of questions and answers surrounding this package.

Transitional support package

Over the next few years the Government is gradually replacing the Disability Living Allowance (DLA) with the Personal Independence Payment (PIP) for disabled people aged between 16 and 64. Recipients who are awarded the Enhanced Rate of the Mobility Component of PIP will qualify to join the Motability Scheme in exactly the same way as today. However, because PIP is a new benefit with different criteria to DLA, some disabled customers may not qualify for mobility support, or may do so at a lower level, meaning they are no longer eligible to use the Scheme through no change in their own circumstances.

As a Scheme with a long history of offering a unique service to disabled people, we plan to provide a one-off transitional package of support and advice regarding alternative mobility arrangements to those customers who leave the Scheme as a result of being reassessed for PIP. This recognises the unexpected and exceptional nature of these changes.

We have finalised our package of transitional support for these customers and the full statement from Motability’s Chairman Lord Sterling is available here .

Below are a number of questions and answers surrounding this package. Please click on the headings below to see a particular category. 

Returning the car
Financial support
Specialised mobility
Staying mobile

returning  

Returning the car

I'm not eligible for the Enhanced Rate of the Mobility Component of PIP, what happens now?

If you are not awarded the Enhanced Rate of the Mobility Component of PIP, please contact us as soon as possible to let us know. As soon as the DWP confirms that you are no longer eligible for the Scheme, we will write to you giving you more information specific to your situation. This will include a personalised letter which outlines the transitional support package that may be available to you, as well as the purchase price of your vehicle. We have created guidance to help you think about your mobility options and next steps, including advice on buying a second hand car, information on insurance, maintenance and other mobility solutions.

This is available on our Staying mobile pages , in our Staying mobile after the Motability Scheme guide Will download a resource(PDF 958KB) (PDF) and will also be provided in a printed format along with your personalised letter. 

What are the timescales for taking the car back?

The DWP will continue to pay your existing level of DLA for four weeks after their decision that you do not qualify for the Enhanced Rate of the Mobility Component of PIP. Once we have been informed of the DWP’s decision, we will write to you with details of how to return your vehicle. You will be able to keep the car for a maximum of 21 days after the DLA payments stop.

It is very important that the car is returned within 21 days of the DLA payments stopping or you will not qualify for the one-off transitional support package.

How will you know about the outcome of my reassessment?

The DWP will write to you to let you know the outcome and separately they will confirm this decision to us. However, if you are not awarded the Enhanced Rate of the Mobility Component of PIP it is important that you contact us immediately, so that we can support you in the transition from the Motability Scheme. Please make sure that both the DWP and Motability Operations Ltd have your correct contact details so there is no delay if we need to send you information regarding your transitional support package, where eligible.

I am unable to return the car within these timescales, can this be extended?

No, unfortunately you must hand the vehicle back within 21 days of the DLA payments stopping in order to qualify for the one-off transitional support package which is outlined in the ‘Financial support’ section. This gives you approximately six weeks from when you receive our letter to plan for your car's return.

I can't get to my dealership, will I still get the support payment?

In order to qualify for the transitional support package, you must return your car to a Motability dealership within 21 days of the DLA payments coming to an end. This can either be your dealer or, alternatively if it is more convenient, you can arrange with us to return the car to a different Motability dealership which is closer to you.

payments
financial support

Financial support

How much financial support can I expect as a car customer?

If you first became a Scheme customer by 31 December 2012 and return the car to the dealership in good condition and within 21 days of the DLA payments stopping, you will be eligible for a one-off £2,000 transitional support package.

If you first became a Scheme customer from 1 January 2013, or you rejoined the Scheme during this period following at least a one year break, and return the car to the dealership in good condition and within 21 days of the DLA payments stopping, you will still be eligible for a one-off £1,000 transitional support package. This reduced, yet still significant, amount is because information on the Government’s plans for PIP has been publicly available since this point.

If you become a customer during 2014, or you rejoined the Scheme during this period following at least a one year break, you will not be eligible for transitional support or payments. However, if you return the car to the dealership in good condition and within 21 days of the DLA payments stopping, a standard £250 Return to Dealer Payment will be available.

Please make sure that both the DWP and Motability have your correct contact details so there is no delay if we need to send you information regarding your transitional support package, where eligible.

Scooter and powered wheelchair customers who joined the Scheme before 2014 will be provided with a package of support and advice with the objective of enabling them to purchase their current product wherever possible. Arrangements will be made to help those with specialised mobility needs.

Motability will monitor customers’ feedback on the support and advice we provide and may make changes to it based on experience. Motability will also formally review all aspects of our support package in autumn 2015, to take account of economic circumstances and any possible changes the Government may be making to PIP at that time.

I left the Scheme for a number of years and rejoined in 2013. What financial support could I be entitled to?

If you have left the Scheme for a period of one year or more and decide to rejoin the Scheme, you are considered to be a new customer from the date you started your new lease. Therefore, as you rejoined the Car Scheme in 2013 after more than a one year break, you will be eligible for a one-off £1,000 transitional support package providing you return the car to the dealership in good condition and within the given timescales. This reduced, yet still significant, amount is because information on PIP has been publicly available since you decided to rejoin the Scheme.

If you decided to rejoin the Car Scheme in 2014 you would only be eligible for the standard £250 which is in line with our general policy for ending your contract early.

When will the money reach me once I have returned my car to the dealer?

The money will be sent to you in the form of a cheque within 14 days of returning the vehicle.

If I apply for PIP in the future and am successful, will I need to pay this money back?

This is a one-off support package to help with the transition from the Scheme and we do not expect that you’ll need to pay this back if you are later awarded PIP. However, if you decide to rejoin the Scheme within six months of receiving the transitional support package, you will need to speak to us to discuss your options.

Am I able to buy my current car, and if so, how much will it cost?

If you are not awarded the Enhanced Rate of the Mobility Component of PIP, please contact us as soon as possible to let us know. As soon as the DWP confirms that you are no longer eligible for the Scheme, we will write to you giving you more information specific to your situation. This will include a personalised quote for you to purchase the Motability vehicle. The transitional support package that you would otherwise have received when returning the vehicle, will be taken off the cost of buying the car.

Will I be penalised for ending the leasing agreement early?

No further rental payments or costs will be applied to customers whose leases end early as a result of a PIP reassessment.

Will I get any of my Advance Payment back?

If you have paid an Advance Payment, this will be refunded to you on a pro-rata basis. For example, if the agreement ended after one year of a three year lease, two-thirds of the Advance Payment would be refunded.

I've lost my allowance, but not due to PIP. Am I still eligible for the transitional support payment?

No, the one-off transitional support package has been specifically designed to support car, scooter and powered wheelchair customers who have to give up their vehicle as a result of the new criteria for PIP. PIP is a new benefit with different criteria to DLA, so some disabled customers may not qualify for mobility support, or may do so at a lower level, meaning they are no longer eligible to use the Scheme through no change in their own circumstances.

However, as a car customer, if you return the car to the dealership in good condition and within the given timescales, you will be eligible for the standard £250 which is line with our general policy for ending your contract early.

Will the transitional support package be applicable for all customers leaving the Scheme because of PIP?

No, the transitional support package will not be made to anyone who has not engaged in the reassessment process. However, if you have actively decided not to undergo reassessment and have informed the DWP of this decision (so they can tell us), you will still be eligible. We recommend that you pay particular attention to any response dates for submitting documentation to the DWP and make sure that both the DWP and Motability have your correct contact details so there is no delay if we need to send you information regarding your transitional support package, where eligible.

The amount of financial support you may be eligible for as part of the transitonal support package depends on when you entered into a lease agreement for a Motability car.

 

mobility

Specialised mobility

I lease a scooter/powered wheelchair through Motability. What will happen to me?

If you are not awarded the Enhanced Rate of the Mobility Component of PIP, please contact us as soon as possible to let us know. As soon as the DWP confirms that you are no longer eligible for the Scheme, we will write to you giving you more information specific to your situation. For customers joining the scheme before 1 January 2014 we will try to work with you so that you can stay in your existing product. We will also enclose our Staying mobile after Motability guide Will download a resource(PDF 973KB) . This mentions a number of useful resources for additional advice and future support.

I've got adaptations fitted to my Motability car. What happens in this circumstance?

If you have adaptations, we will help you with the costs of fitting similar adaptations to a non-Scheme vehicle. Further information about this will be included in the personalised letter which we will send you if we are informed that you are not awarded the Enhanced Rate of the Mobility Component of PIP.

I lease a Wheelchair Accessible Vehicle (WAV). Do I still need to keep to the standard timescales?

WAV customers are also eligible for the transition package, however, due to the specialised nature of a WAV, you will be able to keep the vehicle for up to six months. During this time we will work with you on a case by case basis to discuss what options are available to you. Further information will be included in the personalised letter which we will send you if we are informed that you are not awarded the Enhanced Rate of the Mobility Component of PIP.

mobile  

Staying mobile

Can you help me find a second hand car?

We will give you the opportunity to purchase your existing vehicle. Details of this will be included in the personalised letter which we will send to you if we are informed that you are not awarded the Enhanced Rate of the Mobility Component of PIP. The transitional support package that you would otherwise have received when returning the vehicle, can be taken off the cost of buying the car. As we are a leasing Scheme, we are unable to assist you in buying a non-scheme car. However, the dealer who provided your Motability car could be a good starting point to find out what’s available. The Staying Mobile section of our website   also includes advice on buying a second hand car , information on insurance, maintenance and other mobility solutions . This is also available as a PDF ( Staying mobile after the Motability Scheme guide Will download a resource(PDF 958KB) ).

I'm housebound without my Motability car. Where can I find out about other forms of transport?

Further information to help you think about your options, including advice on buying a second hand car, information on insurance, maintenance and other mobility solutions is available from a variety of sources. For example, Disability Rights UKOpens in new window and Rica Opens in new window both produce a number of useful guides which you may find helpful.

If you are not awarded the Enhanced Rate of the Mobility Component of PIP, please contact us as soon as possible to let us know. As soon as the DWP confirms that you are no longer eligible for the Motability Scheme, we will write to you giving you more information specific to your situation. We will enclose our Staying mobile after the Motability Scheme guide Will download a resource(PDF 958KB) . This mentions a number of useful resources for additional advice and future support. The information enclosed in this guide is also available in the Staying Mobile section of our website .

Will an insurance company take my claims history on the Scheme into account?

RSA Motability (RSAM) will send you a letter giving details of your claims history on the Scheme. We are working with AutonetOpens in new window , a leading UK insurance broker, who will offer insurance quotes to former Scheme customers that will recognise their no-claims history on the Scheme. The Staying Mobile section of our website includes information on arranging insurance .This is also available as a PDF ( Staying mobile after the Motability Scheme guide Will download a resource(PDF 958KB) )