If you would like to update your contact details, send us feedback, make a complaint or report misuse of the Scheme, please use the dropdown below to select an option. If you would like to speak to a Customer Services advisor, please call 0300 456 4566.
Tel: 0300 456 4566
8am - 7pm Monday to Friday
9am - 1pm Saturday
0300 037 0100
Our busiest times are on Mondays from 9am - 11am so you may find it quicker to call us outside of these hours.
Alternatively, you can submit a general enquiry via our online form.
Thinking of joining Motability? Use our Call Back service and a Motability Advisor will contact you.
If you have changed your contact details please complete this form.
If you have feedback about the website or the Motability Scheme in general, please complete the form below.
We welcome your feedback on any dealerships you have visited to help us improve our service. Please fill in the form below.
To sign up and receive our email newsletters, please complete the form below.
If you need to request a copy of your vehicle registration document, please fill in our form below.
If you wish to make an appeal (a request to rejoin the Scheme and/or are providing further information following an action or decision) please complete the form below.
If you have concerns and would like to report misuse to Motability please complete the form below.
Car Scheme contacts
RAC Motability Assist
Telephone (UK inc. NI): 0800 73 111 73
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005 (lines open 24 hours)
Telephone: 0300 037 3737
Minicom: 0500 64 63 62
8am - 8pm Monday to Friday and 8am - 4pm Saturday
Motability Tyreline at Kwik Fit:
Telephone: 0330 123 1531
Overseas: +44 (0)1698 802022
Glass enquiries (windscreens and windows)
Glassline (managed by Autoglass):
Telephone: 0500 355 355
Servicing, maintenance, MOT and repair enquiries
The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance.
Wheelchair Accessible Vehicle (WAV) conversion enquiries
You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle’s conversion.
Scooter and Powered Wheelchair Scheme contacts
Motability Assist (managed by Autohome Assist)
Telephone: 0800 953 5000
Telephone: 0800 294 0790
Minicom: 0500 64 63 62
9am - 5pm Monday to Friday and 8am - 4pm Saturday
Servicing and maintenance enquiries
The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for servicing and maintenance enquiries.