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Contact us

If you would like to update your contact details, send us feedback, make a complaint or report misuse, please use the dropdown below to select an option. If you would like to speak to a Customer Services advisor, please call 0300 456 4566.

I need to get in touch with Motability regarding:
A general enquiry
General enquiries

Tel: 0300 456 4566

8am - 7pm Monday to Friday
9am - 1pm Saturday

Miniphone (textphone):
0300 037 0100

Our busiest times are on Mondays from 9am - 11am so you may find it quicker to call us outside of these hours.

Alternatively you can submit a general enquiry below.

Submit your enquiry online

Requesting a call back
Call back requests

Thinking of joining Motability? Use our Call Back service and a Motability Advisor will contact you.

Request a call back

Updating my contact details
Update your details

If you have changed your contact details please complete this form.

Update your details form

Leaving feedback
Leave your feedback

If you have feedback about the website or the Motability Scheme in general, please complete the form below.

Feedback form

Signing up for an email newsletter
Sign up for email newsletters

To sign up and receive our email newsletters, please complete the form below.

Register for an email newsletter

Requesting my V5c registration document
Request a copy of your V5c document

If you need to request a copy of your vehicle registration document, please fill in our form below.

V5c request form

A complaint
Complaints form

If you have a complaint (a dissatisfaction of a service you have received) regarding the Motability Scheme please complete the form below.

Complaints form

An appeal
Appeals form

If you wish to make an appeal (a request to rejoin the Scheme and/or are providing further information following an action or decision) please complete the form below.

Appeals form

Report misuse form

If you have concerns and would like to report misuse to Motability please complete the form below.

Report misuse

Useful contacts