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Contact us

If you would like to update your contact details, send us feedback, make a complaint or report misuse of the Scheme, please use the dropdown below to select an option. If you would like to speak to a Customer Services advisor, please call 0300 456 4566.

I need to get in touch with Motability regarding:
A general enquiry
General enquiries

Tel: 0300 456 4566

8am - 7pm Monday to Friday
9am - 1pm Saturday

Miniphone (textphone):
0300 037 0100

Call times

Our busiest times are on Mondays from 9am - 11am so you may find it quicker to call us outside of these hours.

Submit your enquiry online

Alternatively, you can submit a general enquiry via our online form.

Submit your general enquiry

Requesting a call back
Call back requests

Thinking of joining Motability? Use our Call Back service and a Motability Advisor will contact you.

Request a call back

Updating my contact details
Update your details

If you have changed your contact details please complete this form.

Update your details form
 

Leaving feedback
Leave your feedback

If you have feedback about the website or the Motability Scheme in general, please complete the form below.

Feedback form

Signing up for an email newsletter
Sign up for email newsletters

To sign up and receive our email newsletters, please complete the form below.

Register for an email newsletter

Requesting my V5c registration document
Request a copy of your V5c document

If you need to request a copy of your vehicle registration document, please fill in our form below.

V5c request form

A complaint
Complaints form

If you have a complaint (a dissatisfaction of a service you have received) regarding the Motability Scheme please complete the form below.

Complaints form

An appeal
Appeals form

If you wish to make an appeal (a request to rejoin the Scheme and/or are providing further information following an action or decision) please complete the form below.

Appeals form

Misuse
Report misuse form

If you have concerns and would like to report misuse to Motability please complete the form below.

Report misuse

Car Scheme contacts

Breakdown assistance

RAC Motability Assist
Telephone (UK inc. NI): 0800 73 111 73
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005 (lines open 24 hours)

Insurance enquiries

RSA Motability
Telephone: 0500 37 37 37
Minicom: 0500 64 63 62
8am - 8pm Monday to Friday and 8am - 4pm Saturday

Tyre enquiries

Motability Tyreline at Kwik Fit:
Telephone: 0330 123 1531
Overseas: +44 (0)1698 802022

Glass enquiries (windscreens and windows)

Glassline (managed by Autoglass):
Telephone: 0500 355 355
 

Servicing, maintenance, MOT and repair enquiries

The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance.

Wheelchair Accessible Vehicle (WAV) conversion enquiries

You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle’s conversion.

Scooter and Powered Wheelchair Scheme contacts

Breakdown recovery

Motability Assist (managed by Autohome Assist)
Telephone: 0800 953 5000
 

Insurance enquiries

RSA Motability
Telephone: 0500 37 37 37
Minicom: 0500 64 63 62
8am - 8pm Monday to Friday and 8am - 4pm Saturday
 

Servicing and maintenance enquiries

The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for servicing and maintenance enquiries.