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Contact us

You can get in touch by completing an online form , calling our Customer Services team on the number below, or contacting our Scheme partners directly. You can also find out more information about the Scheme by clicking on an FAQ .

Customer Serviceimage/svg+xml

Tel: 0300 456 4566

8am-7pm Monday to Friday
9am-1pm Saturday

Monday 9am-11am is our busiest period. You may find it easier to call outside these times

Scheme partners

Our Scheme partners are the best people to call for queries relating to insurance, breakdown, tyres, glass and servicing.

Accessible ways to get in touch

1) If you have specialist Minicom equipment, call our textphone number on 0300 037 0100 
2) Speak to us through a British Sign Language (BSL) interpreter

carschemeCar Scheme contacts

Insurance - RSA Motability

Tel: 0300 037 3737
Minicom: 0500 64 63 62 
8am - 8pm Mon- Fri
8am - 4pm Sat

Breakdown - RAC Motability Assist

Tel (UK inc. NI): 0800 73 111 73
Call from mobile: 0333 202 1878
Republic of Ireland: 1800 535 005 (lines open 24 hours)

Tyres - Kwik Fit Tyreline

General queries: 0330 123 1531
Mobile service: 0330 123 1533
Overseas: +44 (0)1698 802022

Glassline - Autoglass

Please contact Glassline (managed by Autoglass) for any enquiries about windscreens and windows.

Tel: 0500 355 355

Servicing and maintenance

The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance

Wheelchair Accessible Vehicles

You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle's conversion.

pwssScooter and Powered Wheelchair Scheme contacts

Breakdown Recovery - Motability Assist

Telephone: 0800 953 5000

Insurance - RSA Motability

Telephone: 0800 294 0790
Minicom: 0500 64 63 62
9am - 5pm Mon- Fri

Servicing and maintenance

The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for all enquiries regarding servicing and maintenance.

Motability contacts

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Supporter Careline: 0300 123 1875
9am - 5.30pm Mon-Fri

Press Office enquiriesimage/svg+xml

Tel: 01279 632015
8.45am - 5.15pm Mon-Fri
You can also email the Press Office.

Health professionals and advisors

Tel: 01279 632067
9am - 5pm Mon-Fri

Motability Home Insurance

Provided by RSA
Tel: 0800 783 0061
8am - 8pm Mon-Fri
9am - 1pm Sat

Motability Pet Insurance

Provided by helpucover
Tel: 0800 038 0421
8.30am - 6pm Mon-Fri

Motability Travel Insurance

Provided by Unique
Tel: 0800 561 0146
8.30am - 6pm Mon-Fri
9am - 1pm Sat