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Ending your agreement - cars

At the end of their lease, 92% of customers opt to choose a new car through Motability and stay with us for a further three years. However, if at the end of your current agreement you decide that you don't want to lease another car, then there are a few things you need to do.

Leaving the Motability Scheme

We're sorry to lose you as a customer, but we'll try to make the process of reinstating your mobility allowance as simple as possible by taking care of everything for you.

Please follow these steps:

  • Make sure your car has passed its MOT test. Your dealer will contact you to arrange this just before the end of your lease (except in Northern Ireland and the Isle of Man)
  • You can arrange to hand your car back to any Motability dealership. Make sure any documentation and equipment that was given to you with the car is also returned, such as the manufacturer handbook and any spare keys. This could also include a key for locking wheel nuts, a tyre inflation kit, radio or key codes, remote controls, parcel shelves or additional seats.
  • The dealer will check your car and Motability will decide whether you will get a Good Condition Bonus, which is a ‘thank you’ payment that is given to all customers who return cars in good working order, with no damage.
  • We will ask your benefit agency (the Department for Work and Pensions or Veterans UK) to reinstate your allowance.

It could take six weeks from the end of your lease until you receive your allowance again. If it takes longer than this, please contact our Customer Services team on 0300 456 4566  and we will try to help.

Adaptations

You don’t need to remove adaptations from your car when you hand it back. But if you do plan to get another Motability car, we may be able to remove some adaptations to re-fit to your new car.

Car tax for non-mainland customers

If you live in Northern Ireland or the Isle of Man, you will need to check if your car tax expires before the end of your agreement. If it does, you will need to re-tax your car on time. If you have any questions about your tax exemption certificate please contact either the Disability Living Allowance helpline on 028 9090 6182  if you live in Northern Ireland or 0845 712 3456 if you live in the Isle of Man; or Veterans UK on 0808 191 4218.

Early cancellation

You have agreed to lease your Motability car for the full length of the agreement. We understand that sometimes things change and we will try to support you as much as possible.

Reasons for ending your agreement

If there is a valid reason for cancelling your agreement, for example, if your mobility needs have changed and the car is no longer suitable, please call our Customer Services team on 0300 456 4566.

If you do cancel, there may be an administration fee to cover our costs. Any Advance Payment you have paid may be refunded to you on a pro-rata basis, less any administration fee, where applicable. Please contact us as soon as possible to discuss your needs.

If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement, no refunds will be made to you, and you will be charged an administration fee.