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Use of your car

Before you can lease a car on the Motability Scheme, you’ll need to make sure you’re happy to lease a car within the Scheme’s terms and conditions.

We’ll ask you to make sure:

The car is used by, or for the benefit of, the disabled person. This does not mean that the disabled person needs to be in the car for every journey. In practice, this means other named drivers in the household can use the car for shopping and other routine activities, as long as the disabled customer will benefit
Only named drivers listed on your Certificate of Motor Insurance can drive the car*
That you let us know about any changes that may affect your lease.

* Please note, we can only accept drivers with licences we are able to check. In order to do this, drivers must hold a UK driving licence or provide us with written details of their driving history from the agency that issued their licence. Speak to your dealer for further information. Drivers with a non-UK driving licence can apply for a UK driving licence through the DVLA.

At the time of ordering your new car , you, your nominated drivers and the Motability dealer will need to sign a Statement of Responsibilities Will download a resource(PDF 151KB) to confirm you understand and agree to follow the terms and conditions for using your Motability car.

Misuse would include:

Not giving the disabled person the benefit of the car
Driving whilst uninsured or banned
Using the car in a criminal act
Lending, sub-leasing or selling the car
Using the car for unauthorised business purposes, for example, as a taxi or delivery vehicle
Not taking proper care of your car

Protecting the Scheme

If your car is misused

When we are given information about misuse, we always investigate. If we find serious misuse or severe damage we will take action:

Your agreement may be cancelled
You may not be able to get another Motability car
We may send you the bill for any repairs or estimated loss in sale value.

Reporting misuse

If you are concerned that someone is misusing any Motability vehicle, please use our contact form to report the issue.

Related to Use of your car

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Other users

Can I get a car AND a scooter or powered wheelchair?

If your current Motability lease agreement is nearing the end of the lease, you will be able to place an order for a new Motability product (car, scooter or wheelchair). You must wait for the current contract to end before entering into another Motability agreement which uses your allowance. You are not able to have more than one lease agreement (i.e. more than one product or vehicle) with Motability at any time. So it is not possible to have a lease for a car and a wheelchair or scooter at the same time.

I have a number of carers, can they all drive the car?

The Motability all-inclusive leasing package includes two drivers , with a third able to be added at an additional cost. If you would like to add or change drivers, please contact RSA Motability . To accommodate those with many different carers who may change regularly, it may be possible to have multiple drivers on the insurance (an Open Policy).

For further details, please contact RSA Motability. Documentary evidence or copies of driving licences may be required. All drivers must meet the Scheme's insurance eligibility criteria throughout the life of the policy.

What is a Motability Suitability Questionnaire?

When you are considering which cars might best suit your needs and before you place an order for a car, your dealer will take you through a Motability Suitability Questionnaire Will download a resource(PDF 135KB) . This is designed to make sure the car you’re considering, and Motability, is right for you. Important things to consider when choosing your car .

What is a Statement of Responsibility?

As part of the ordering process , you, your nominated drivers and the Motability dealer will need to sign a Statement of Responsibilities to confirm you understand and agree to abide by the Scheme guidelines. This form has been developed to combat misuse of Motability cars and to ensure the car is used for the benefit of the disabled person. More about the use of your Motability car .

Can Motability help me with the cost of driving lessons?

If you are between 16-24 and a Motability customer (with an existing lease), Motability may be able to help you with the cost of driving lessons . If you are interested in this, please contact the Grants team at the charity Motability on 0844 800 0900 to discuss. Unfortunately, no funding is available for driving practical or theory tests.

Can I smoke in the Scheme car?

You are allowed to smoke in your Motability car. Motability Scheme cars are hired to customers for private use and the 'smoke-free' legislation does not apply to private cars.

Do I have to be in the car when it is being used?

The car must be used by, or for the benefit of, the disabled person. This does not mean that the disabled person needs to be in the car for every journey.

Don't forget that only drivers listed under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your Motability car. More about the use of your Motability car .

What is the Driver Consent form?

When placing an order for a Motability car, you will need to tell your dealer about anyone you wish to drive the car, including yourself. All proposed nominated drivers need to confirm they will abide by the Scheme guidelines and have given their consent for us to check their details against the DVLA driver licence database. In order to do this, your proposed drivers can come to the dealership when you place your order.

Alternatively, they can fill out a Driver Consent Form. You will then need to take this form along with their driving licence to the dealership when you place your order .

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