Complaints
Motability Operations Ltd aims to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.
Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be the RAC, Direct Line Motability (DLM), Kwik Fit or your dealer.
Find out more about our complaints process here.
With some things, we can only talk to customers, appointees and nominees. If you’re giving someone else’s number or email, please get their permission first.