WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Website terms and conditions

By installing, accessing, registering or using any websites: motability.co.uk, myaccount.motabilityoperations.co.uk, activate.motabilityoperations.co.uk and id.motabilityoperations.co.uk   (the  “Website”),  emails,  newsletters,  including  any  technologies  or devices  by  which  Motability  Operations  Limited  makes  any  of  the  Websites  available  to  you  at home or on the move and any other digital properties (together, “Digital Services”) that reference these Website Terms and Conditions (“T&Cs”), you confirm that you have read, understood and agree  to  these  T&Cs  in  their  entirety.  If  you  do  not  agree  to  these  T&Cs,  you  must  not  use  the Digital Services.

Company information: Motability Operations Limited

The  Websites  and  Digital  Services  are  owned  and  operated  by  Motability  Operations  Limited (“Motability Operations”, “we”, “us” or “our”) a company registered in England and Wales (company registration number 1373876) whose registered office is at City Gate House, 22 Southwark Bridge Road, London SE1 9HB. Our registered VAT number is 927248604.

Motability  Operations  is  authorised  and  regulated  by  the  Financial  Conduct  Authority. You  can confirm our registration on the Financial Services Register at the FCA’s website by referring to our reference number 735390, or by contacting the FCA on 0800 111 6787.

Your use of the Websites and Digital Services

You must read these T&Cs carefully, and we recommend that you print and keep a copy for your future reference.

You may only use the Websites and the Digital Services for lawful purposes, and you may not use them  in  a  way  that  infringes  the  rights  of  anyone  else  or  that  restricts  or  inhibits  anyone  else's enjoyment of the Websites.

Subject to these T&Cs and only in accordance with these T&Cs, you are granted a personal, non-exclusive,  non-transferable  and  revocable  license  to  use  the  Website  and  the  Digital  Services solely for you own personal, non-commercial purposes or whatsoever.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link  into,  or  distribute  in  any  way  the  web  pages  or  materials  on  the  Websites,  the  Digital Services  or  the  computer  codes  or  elements  comprising  the  Websites  and  the  Digital  Services other than solely for your own personal or internal business use.

Privacy and cookies policy

For  information  on  cookies  and  privacy  please  see  the  separate Privacy  Notice and Cookies Policy pages on the Websites.

Ownership of rights

Trademarks, service marks, trading names, logos and all graphical elements, the looks and feel appearing of the Digital Services, whether registered or unregistered, including copyright and other intellectual property rights, in and to the Websites and Digital Services are distinctive and protected trademarks or trade dress, owned by or licensed to Motability Operations.

Your use of the Websites and/or the Digital Services and their contents grants no rights to you in relation  to  our  intellectual  property  rights,  or  that  of  third  parties,  in  the  Websites  or  the  Digital Services. You are permitted to print or download content for your own personal use only. You must not use any material on the Websites or the Digital Services for any commercial purpose or any other website, unless prior written permission has been sought.

Accuracy of content

To the extent permitted by applicable law, Motability Operations disclaims all representations and warranties, express or implied, that content or information displayed in or on the Websites and/or the  Digital  Services  is  accurate,  complete,  up-to-date  and/or  does  not  infringe  the  rights  of  any third party.

The  views  expressed  in  user  generated  content  are  the  opinions  of  those  users  and  do  not represent  the  views,  opinions,  beliefs  or  values  of  Motability  Operations  or  any  of  its  group companies.

Damage to your computer or other device

Motability Operations uses reasonable efforts to ensure that the Websites and the Digital services are free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of the Websites (including any content on it or any website accessible from it) and/or the Digital Services will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Websites and the Digital Services safely and to screen out anything that may damage or harm your computer or other devices. Except where required by applicable law, Motability Operations shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Websites and/or the Digital Services.

Links to other websites

We have placed links on the Websites and the Digital Services to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Motability Operations cannot accept any liability in respect of the use of these websites.

Limitation on Motability Operations’ liability

Motability Operations shall not be liable for any direct or indirect lost profits or business damage (including loss of opportunity), special, indirect, consequential, exemplary or incidental damages, including lost data, personal injury, or property damage related to or arising out of or in connection with the use of the Website and/or Digital Services.

Provision of the Website and Digital Services 'as is'

The Website and Digital Services may include inaccuracies or errors. Motability Operations provides the Website and Digital Services 'as is' and without warranties of any kind either expressed or implied. Motability Operations disclaims all warranties of suitability and fitness for a particular purpose. Motability Operations does not warrant or make any representation that the Website and/or the Digital Services will be accurate, reliable, uninterrupted or error-free, that defects will be corrected, or that the Website and/or the Digital Services are free of viruses or other harmful components. You assume total responsibility related to your use of the Website and Digital Services. Neither we nor any other person or organisation involved in producing or delivering the Website and Digital Services are responsible for, nor shall be liable (to the fullest extent permitted by law) for, any damage to or viruses that may infect your computer equipment or other property as a result of you accessing, using or browsing the site or downloading any content from the Website and/or the Digital Services. Your sole remedy against Motability Operations for dissatisfaction with the online services is to stop using them. This limitation of relief is a part of the bargain between you and us.

Prize promotions

If you enter any prize promotions featured on the Website and/or the Digital Services, separate terms and conditions will apply for the prize promotion.

Contacting us

If you have any questions about the practices of the Websites and/or the Digital Services, or your dealings with the Websites you should contact the Website’s administrator at: marketing@mo.co.uk. If you have any questions about your online account, you should contact the account administrator at: myaccount@mo.co.uk.

Updating these terms and conditions

Motability Operations may update these T&Cs at any time and at its sole discretion. Motability Operations will notify any change of these T&Cs by posting the new T&Cs on the Website. Motability Operations strongly advise you to regularly check the Website. If you do not agree with the changes you must immediately stop using the Website and the Digital Services.

Governing law and jurisdiction

The T&Cs and your use of the Websites and Digital Services are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided exclusively by the Courts of England and Wales.


Last updated July 2022