WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

General enquiry form

Most comments, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be the RAC, Direct Line Motability (DLM), Kwik Fit or your dealer.

You may also find the answer to your question in our FAQs section.

For general enquiries please complete the form below.

With some things, we can only talk to customers, appointees and nominees. If you’re giving someone else’s number or email, please get their permission first.

House name or number is required!

Postcode must be a valid UK postal code!

Address Line 1 is required!

Address Line 2 is required!

Address Line 3 is required!

Town is required!

County is required!

Postcode is required!

Please enter either a Customer Reference Number (CRN) or a car registration number.

Please enter your car registration in upper case without any spaces.
Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.
Are you happy for us to call you? We can often help you quicker if you give us your phone number.
If we can answer your question by text, are you happy for us to do so?