FAQs

Am I eligible to join the Motability Scheme? 

If I'm over 65, can I still join the Motability Scheme? 

Who qualifies for the Higher Rate Mobility Component? 

What is the Higher Rate Mobility Component? 

Can any other allowance be used with the Motability Scheme? 

What is Child Disability Payment? 

What is the Accessible Vehicle and Equipment Scheme? 

I live in Scotland and will shortly turn 16, what allowance do I need to apply for? 

What is the War Pensioners' Mobility Supplement? 

Can I join the Motability Scheme if I receive Armed Forces Independence Payment? 

What is the Armed Forces Independence Payment? 

What age can I first receive the mobility allowance? 

I have less than 12 months' allowance, can I still apply for a Motability car? 

Can one household have two customers who are both on the Motability Scheme? 

I've only got a provisional licence, can I join the Motability Scheme? 

What is Personal Independence Payment (PIP)? 

Who is affected by the rollout of Personal Independence Payment (PIP)? 

How will I know when I need to make a claim for Personal Independence Payment (PIP)? 

What are the timescales for Personal Independence (PIP) reassessments? 

What happens if I am awarded the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP)? 

Can I get a Motability Scheme car on standard rate PIP? 

Can I get a Motability Scheme car on attendance allowance? 

What does the Motability Scheme lease package include? 

When will the first lease payment be taken? 

Can I get a car AND a scooter or powered wheelchair? 

Do I have to be in the car when it is being used? 

How many miles am I allowed to do? 

Does the product have to be kept at my address? 

Do I own the car the end of the lease? 

What are location trackers? 

Are there any electric vehicles on the Motability Scheme? 

Are there any 'green' cars available on the Motability Scheme? 

Are vehicles available with lumbar support? 

The car or WAV I want is not on the price list? 

What sizes of WAV are available? 

What Nearly New WAVs are available? 

Do I need a scooter or do I need a powered wheelchair? 

What types of scooter are available? 

What are standard powered wheelchairs? 

What are custom-built powered wheelchairs? 

What are small or boot scooters? 

What are medium or midrange scooters? 

What are large or road legal scooters? 

Are used scooters available on the Motability Scheme? 

Can I get a scooter or powered wheelchair that is not on the price list? 

What is the weatherproof storage cover available for my product? 

What automatic cars are available on the Motability Scheme? 

Can I lease an SUV through the Scheme? 

Can I get a motor home or a caravan? 

What is "Contract Hire"? 

Can I get a car through Hire Purchase? 

Can I part exchange my car? 

How much does leasing through the Motability Scheme cost? 

How do Motability Operations collect the payments? 

Why do some cars have an Advance Payment? 

Why do WAVs have higher advance payments than standard cars? 

Do I get the Advance Payment back? 

What cars are available at nil Advance Payment? 

When do I need to pay the Advance Payment? 

What happens when prices change? 

Can I apply for financial help towards a vehicle big enough for my family and carer to travel with me? 

Can I apply for financial help? 

How do I apply for a Charitable Grant? 

I like to travel in style and have always had high spec models by choice. Can I choose which car and dealer options I get financial help with? 

Can you help financially with adapting a car or WAV for me to drive from my wheelchair? 

Where is my local car dealer? 

Where is my local scooter and powered wheelchair dealer? 

Where is my WAV supplier? 

How do I apply to the Motability Scheme to lease a vehicle? 

How do I find the most suitable car? 

How can I check the dimensions of a vehicle to make sure it suits my needs? 

Can I take a test drive? 

What colours can I order a car in? 

What is the average miles per gallon (MPG) for a vehicle? 

Can I use any bio fuels? 

Can I smoke in the Motability Scheme car? 

What is a Nearly New WAV? 

What can I expect from a Nearly New WAV? 

Where can I find out more about Wheelchair Accessible Vehicles? 

What is a Statement of Responsibilities and Suitability Confirmation form? 

What is a Motability Suitability Questionnaire? 

What is the Driver Fair Processing Declaration? 

Will I get any confirmation of my application? 

Can I change my mind after I have made a car application? 

What do I need to take to the dealers to place an order? 

How long will it take to get my new Motability Scheme car? 

How do I apply for a scooter or powered wheelchair? 

Where can I find the scooter or powered wheelchair dimensions? 

What is the maximum user weight for a scooter or powered wheelchair? 

What is a suitability assessment? 

What do I need to take to the dealers to place an order? 

What do I need to take when I collect my new car? 

What do I need with me when I take delivery of my new scooter or powered wheelchair? 

Can someone else take delivery on my behalf? 

Can I collect my car at the weekend? 

What is a PIN? 

I have lost my PIN, can I get another one? 

Am I covered for damage to the interior of the car? 

What if the car is damaged by a mobility aid? 

Am I covered for personal belongings stolen from my car? 

Does my scooter or powered wheelchair insurance cover theft or damage to personal belongings? 

Am I insured to drive other cars? 

Are there any limits to the Insurance Groups of a car I can apply for? 

Can I use my Motability Scheme car for business? 

Can I have a pet in the car? 

Are insurance products, such as home, travel or pet insurance, available through Motability? 

When will I receive my insurance documents? 

How do I make an insurance claim? 

Do I need to notify Motability Operations of my claim? 

I've been involved in an accident, what should I do? 

What excess do I have to pay if I have an accident? 

My car has been stolen, what should I do? 

My keys have been stolen 

I have got some minor damage to my car, do I have to set up a claim? 

When will my car go in for repairs? 

After how many days does the Customer qualify for loss of use payments? 

What if I am injured in an accident? 

What if my passengers are injured in an accident? 

Why won't I receive a 'no claims' bonus at the end of my lease?

Who can I put on the insurance? 

Can someone else drive for me? 

Can I change my nominated drivers? 

I have a number of carers, can they all drive the car? 

What information do I need to give to add a driver? 

Can people not named on my insurance drive my car? 

Does it matter if a driver has points on their licence? 

My proposed driver has been disqualified in the past, can they be put on the policy? 

What happens if my named driver can no longer drive? 

What restrictions are there for young drivers coming onto the Scheme? 

What should I do if my car has broken down? 

What should I do if my scooter or powered wheelchair has broken down? 

Am I covered if I break down whilst towing a caravan or trailer? 

How often does my car need servicing? 

What happens if my vehicle needs repairs? 

What should I do if my car isn't running properly? 

What can I do if the vehicle is not getting the advertised mpg? 

Why does my car not have a spare wheel? 

Who should I speak to about my WAV? 

What if my WAV needs repair? 

What is the annual WAV check? 

Where should I get my WAV serviced? 

My adaptation doesn’t seem to be working correctly. Who should I speak to? 

What is a Diesel Particulate Filter? 

What if a Diesel Particulate Filter has problems? 

What happens if the car fails its MOT? 

Where do I get the MOT done? 

Can I get new tyres? 

Will tyres be replaced 'like for like'? 

What is the legal limit for tyre tread? 

Can I fit winter tyres or snow chains? 

What should I do if my car’s wheel alignment is incorrect? 

What adaptations are available on the Motability Scheme? 

Am I able to get more than one adaptation fitted to my vehicle? 

How much do adaptations cost? 

Who pays for the adaptations to be fitted? 

Can I get financial assistance towards adaptations? 

Are adaptations covered by my insurance policy? 

Can I add adaptations during the lease agreement? 

Can I get adaptations without involving my dealer? 

Can I transfer an adaptation from my old car? 

Can I modify my car or add accessories and optional extras? 

Can I fit a tow bar to my Motability Scheme Car? 

Can I add a personalised number plate to my car?

When is a courtesy car available? 

Will I get a courtesy car when my car has been recovered by the RAC? 

Will I get a replacement vehicle if my WAV is being repaired or serviced? 

How can I check my Motability car is taxed? 

I live on the Isle of Man – how do I tax my car? 

Is my vehicle tax overdue? 

Without a tax disc, how can I prove I’m entitled to free parking? 

I have a chip/crack in my window, what should I do?

What happens if I am not awarded the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP)? 

What happens if I am appealing the decision following an unsuccessful Personal Independence Payment (PIP) reassessment? 

What happens if my mobility allowance has been stopped? 

What happens if I go into residential care? 

What if my mobility allowance runs out before the end of the agreement? 

Do I need to tell you if my medical condition changes? 

What happens to my lease if I’m in hospital for more than 28 days? 

What happens if a Motability Scheme customer passes away? 

Can I cancel my car lease agreement? 

My current car is too small, can I cancel my lease agreement or change cars? 

What happens if I am finding it too expensive to run a car? 

What happens if I want to change my current car? 

I do not use my car anymore, can I hand it back early? 

What happens if I feel I am not getting benefit from the car? 

Can I change my mind after I have made an application? 

Can I take my Motability car on holiday with me? 

Can I take my Motability scooter or powered wheelchair on holiday abroad? 

What countries can I take my car on holiday to? 

Am I covered for breakdown when I'm abroad? 

What if I'm travelling to Ireland? 

What if I need repairs while abroad or on holiday? 

Do I need a VE103 to travel abroad? 

Can I get discounts on Haven Holidays? 

Can I learn to drive in my Motability car? 

How can I get help with the cost of driving lessons? 

What age can you learn to drive? 

Do I need to pay parking tickets or traffic offences fines? 

My car has been towed away, what should I do? 

Can I get a blue badge? 

Do I have to pay the congestion charge? 

Does Motability have discounts and offers for customers? 

Can I extend my car lease? 

Can I extend the WAV lease? 

Can I extend the lease on my scooter or powered wheelchair? 

I have adaptations on my car, can I keep it for longer? 

When will my car lease agreement end? 

I like my current Scheme car and it is still suitable - am I able to keep it? 

What options do I have at the end of my car lease agreement? 

When will my scooter or powered wheelchair lease agreement end? 

I have a WAV, what do I do at the end of my contract? 

I only have six months left on my current award but my lease expires soon. Am I able to place a new order? 

When can I apply for financial help on my new lease? 

What about my next car on the Motability Scheme? 

Can I get my new car from a different dealer? 

I'm getting another car, where should I hand my current car back? 

I'm not getting another car, where should I hand my current car back? 

What happens to my car after I hand it back? 

Is there an inspection at the end of my car lease? 

Should I repair all marks on my car before handing it back? 

What is the Good Condition Bonus? 

My new car will not be ready until after the end of my contract, what can I do? 

How do I add a new contact or nominee? 

Who do I need to tell when I move house? 

Why are there two websites with information about the Motability Scheme?

Can I use web chat?

What is the Motability Scheme online account? 

How do I create a Motability Scheme online account? 

Who can create a Motability Scheme online account? 

How do you issue payments and refunds? 

How do I add my bank details to my Motability Scheme online account? 

How do I remove or alter my bank details from my Motability Scheme online account? 

How will you keep my bank details secure?

How do I make a complaint? 

What can I do if I'm not happy with the response to my complaint? 

Can I report someone for misuse of the Motability Scheme? 

Do you ever call Motability Scheme customers?

Where can I find out about current events? 

What time does the event start and finish? 

How do I keep up-to-date with the latest Motability Scheme news? 

Is there a customer magazine?