News and information

The Big Event creates a big buzz

Our first summer show, Motability’s The Big Event, proved to be a huge success – well over 5,000 of you came along, our highest visitor numbers yet!
- date:7 Jun 2013
Secretary of State for Defence, Rt Hon Philip Hammond MP presents new Motability car to constituent

Rt Hon Philip Hammond, Secretary of State for Defence, and MP for Runnymede and Weybridge, presented the keys of a new Motability car to constituent Jacqueline Lewis. The presentation took place on Friday 24 May at Now Vauxhall Addlestone, New Haw Rd, Surrey.
- date:28 May 2013
Motability and RSA win award for home insurance partnership

RSA, the leading global insurer, has won the Affinity Marketing award at this year’s Third Sector Business Charity Awards for its Affinity home insurance partnership with Motability. Now in their fourth year, the awards recognise the outstanding contribution made by UK businesses to charities.
- date:24 May 2013
Our improved Car Search tool has now launched!

Check out our newly refreshed Car Search tool to help you find the right car for your needs - at the click of a button.
- date:22 May 2013
MP for Hampshire North West and Government Chief Whip, Sir George Young, presents new Motability car to constituent

Sir George Young, Chief Whip, and MP for North West Hampshire, today presented the keys of a new Motability car to constituent Joseph Wade. The presentation took place at Andover Ford, Weyhill Road, Hampshire.
- date:13 May 2013
Read Latest Lifestyle Magazine Online

Our quarterly customer magazine, Lifestyle, is available to read online. By reading Lifestyle, you will be able to catch up on Motability news and enjoy the interesting mix of entertaining features and helpful information.
- date:8 May 2013
Shadow Secretary of State for Transport, Maria Eagle MP presents new Motability car to constituent

Maria Eagle, Shadow Secretary of State for Transport and MP for Garston and Halewood, today presented the keys of a new Motability car to constituent Mark Swift. The presentation took place at Lookers Vauxhall Speke, Speke Hall Rd, Liverpool.
- date:7 May 2013
Shadow Secretary for Health, Andy Burnham MP presents new Motability car to constituent

Andy Burnham, Shadow Secretary of State for Health and MP for Leigh, presented the keys of a new Motability car to constituent Sylvia White. The presentation took place on Friday 26 April at Victoria Garage Ford, Chapel Street, Leigh.
- date:29 Apr 2013
Watch our new scooter and powered wheelchair videos

If you are thinking of getting a scooter or powered wheelchair to help your mobility needs, our brand new video series will provide all the information you need about leasing with Motability!
- date:25 Apr 2013
Share your tips and enter our competition

What piece of advice would you share with others that might help them choose a suitable car, scooter or powered wheelchair on the Motability Scheme? Share your tips in our competition and enter our prize draw to win a digital camera!
- date:18 Apr 2013

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More from About Us

Overview

Useful information

How long does it take to get the information pack?

We aim to have our information pack arrive within 7 days from your request. However, this is not always possible due to high demand and the quarterly price changes.

Is there a customer magazine?

Lifestyle is a magazine that is sent free of charge to all Motability customers every three months to keep our customers up to date with all our news. If you are not a customer but would like to receive the magazine, you should send a cheque for £10 to cover 1 years subscription (made payable to The Big Agency Ltd) to: 22 Stephenson Way, London, NW1 2HD.

If you are currently receiving Lifestyle and would prefer not to, please contact our Customer Services team to unsubscribe.

What happens when prices change?

Our price lists are updated every three months so that we can offer our customers the best deals from each manufacturer. We also offer a 'Price Guarantee' meaning the price confirmed at the time of your application is the price you pay even if the price goes up before you collect your car.

The dates the new prices are published are: - 1st January - 1st April - 1st July - 1st October. Please note that if the specification of the car changes after the application, the price may be subject to change. If you feel that there are extenuating circumstances which challenge our price guarantee, please contact our Customer Services team.

Can I get an information pack?

We can send you a free information pack about leasing a car from Motability, which includes our latest car price guide, a personalised local dealer listing and our entertaining DVD 'Easy Driver'. Simply complete the information pack request form . Alternatively you can download copies of all our useful publications if you would like to read more today.

How do Motability Operations collect the payments?

Motability Operations receives the 4 weekly payment for the lease agreement as a direct transfer from the relevant benefits agency.

What is Contract Hire?

Contract Hire is the term used to describe the type of leasing agreement contract Motability offer. All our Contract Hire lease agreements come with our worry-free package . This means that as well as getting a new car of your choice every three years, your package also includes insurance, servicing and maintenance, breakdown cover, as well as tyre and windscreen replacement. The prices for leasing through a Contract Hire agreement can be found through the Car Search tool.

What happens if my allowance has been stopped?

If the Department for Work and Pensions (DWP) or the Service Personnel and Veterans Agency (SPVA) decide you are no longer eligible for the higher rate mobility allowance , we will not be able to continue to lease a vehicle to you. If that happens, we will work with you to arrange for your vehicle to be returned. We will refund any Advance Payment on a pro-rata basis e.g. if the agreement ended after one year of a three year lease, two-thirds of the Advance Payment would be refunded.

Do I need to tell you if my medical condition changes?

Providing the following conditions are met, you do not need to tell us of any changes to your condition: - Your GP has passed you to drive - You inform the DVLA of your condition - The DVLA have issued you with the appropriate driving licence If you are still receiving your allowance, Motability do not need to be made aware of changes to your care arrangements.

You may want some advice if you need to start to use adaptations to enable you to drive or travel in your car. If the change to your condition has made the car unsuitable, you may wish to request an early cancellation .

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