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Please be aware that our Customer Services line will have reduced opening hours over the May Bank Holiday weekend. Find out more.

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Contact and Support

We are here to answer any questions you may have about the Mobility Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature on your enquiry. You may also find our FAQs or useful downloads helpful in answering some of the more common queries we receive.

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Opening times

8am-7pm Monday to Friday
9am-1pm Saturday

Monday 9am-11am is our busiest period. You may find it easier to call outside these times.

Scheme Partners

Our Scheme partners are the best people to call for queries relating to insurance, breakdown, tyres, glass and servicing.

Accessible ways to get in touch

1) If you have specialist Minicom equipment, call our textphone number on 0300 037 0100

2) Speak to us through a British Sign Language (BSL) interpreter

carschemeCar Scheme contacts

Insurance - RSA Motability

Tel: 0300 037 3737

Minicom: 0500 64 63 62

 

Click the link below for opening times.

Breakdown - RAC Motability Assist

Tel (UK inc. NI): 0800 73 111 73

Call from mobile: 0333 202 1878

Republic of Ireland: 1800 535 005 (lines open 24 hours)

Tyres - Kwik Fit Tyreline

General queries: 0330 123 1531

Mobile service: 0330 123 1533

Overseas: +44 (0)1698 802022

Glassline - Autoglass

Please contact Glassline (managed by Autoglass) for any enquiries about windscreens and windows.

Tel: 0500 355 355

Servicing and maintenance

The dealership where you ordered your vehicle is usually the best point of contact for all enquiries regarding vehicle maintenance

Wheelchair Accessible Vehicles

You may need to contact your WAV supplier if you experience issues with an aspect of the vehicle's conversion.

pwssScooter and Powered Wheelchair Scheme contacts

Breakdown Recovery - Motability Assist

Telephone: 0800 953 5000

Insurance - RSA Motability

Telephone: 0800 294 0790

Minicom: 0500 64 63 62

9am - 5pm Mon- Fri

Servicing and maintenance

The dealership where you ordered your scooter or powered wheelchair is usually the best point of contact for all enquiries regarding servicing and maintenance.

Car manufacturer websites

Visit this page to see a list of the websites manufacturers who supply cars and wheelchair accessible cars to the Motability Scheme.

Scooter and powered wheelchair manufacturer websites

Visit this page to see a list of the websites of manufacturers who supply scooters and powered wheelchairs to the Motability Scheme.