Contact and Support
We are here to answer any questions you may have about the Mobility Scheme. You can contact our Customer Services team directly or one of our Scheme partners depending on the nature on your enquiry. You may also find our FAQs or useful downloads helpful in answering some of the more common queries we receive.
General enquiry formGeneral enquiry form
Call back request formCall back request form
Update your contact detailsUpdate your contact details
Feedback formFeedback form
Dealer feedback formDealer feedback form
Sign up for email newslettersSign up for email newsletters
Request copy of V5c documentRequest copy of V5c document
Request a Scheme information packRequest a Scheme information pack
Complaints formComplaints form
Appeals formAppeals form
Report misuse formReport misuse form
9am - 7pm Monday to Friday
9am - 1pm Saturday
Monday 9am to 11am is our busiest period. You may find it easier to call outside these times.
Our Scheme partners are the best people to call for queries relating to insurance, breakdown, tyres, glass and servicing.
Our FAQ's page provides the answers to over 200 questions. Topics covered include joining the Scheme, Personal Independence Payment (PIP), and breakdown and maintenance for existing customers amongst many more.
Simply browse through them or use the FAQ search to find those related to a topic you're interested in.
Accessible ways to get in touch
- If you have specialist Minicom equipment, call our trelephone number on 0300 037 0100
- Speak to us through a British Sign Language (BSL) interpreter
All the support you need to make the most of your Mobility vehicle. Whether you are new to the Scheme or a long-standing customer, our publications will tell you how the Scheme works, inform you on matters regarding to your agreement and update you with news and information.