Your car needs regular servicing to keep it running well. The cost of each service, and any maintenance repairs necessary due to general wear, are included as part of your worry-free package. Servicing will either be at set times during your lease agreement, or when your car has been driven a certain number of miles.
What’s included in your service
For all car servicing and maintenance, you should take your car to the dealer that has been assigned as your managing dealer.
Services will usually include the following checks:
- Engine oil
- Windscreen washer fluid
- Engine cooling system
- Tyre tread
- Tyre pressure - including the spare tyre
The service for each type of car will be different. Other checks for brake pads or filters, for example, will be looked at if it is recommended by the manufacturer.
For adaptations fitted at the start of your lease through the Motability Managed Adaptations Programme, your installer will notify you if any regular maintenance is required. If this is the case, it will be included as part of your worry-free package.
If your dealer hasn’t contacted you when a service is due, give them a call. You may get a Good Condition Bonus at the end of your lease if your car has been well looked after.
Waiting for your car
The length of a service can vary so you may need to organise transport home to avoid a long wait at the dealership. If you’ve given the dealership three weeks’ notice from when you booked a service or repair, they will give you a standard courtesy car . If the courtesy car is not suitable for your needs we will try to make other arrangements.
Keep a record
Please make sure that your dealer completes and stamps your car’s service book after every service. Keep this safe and in good condition as it may be needed in future to prove the car has had regular servicing.
You will only need to pay for repairs if they are not covered as part of general wear and tear, or as defined in your Insurance Cover Booklet. When additional work is needed, your dealer will check with us before it is carried out. As there is extra cost associated with this, you may choose to claim for this through RSA Motability.
Wheelchair Accessible Vehicle (WAV) servicing
If you have a WAV, regular servicing and maintenance will be provided by the manufacturer’s local dealer. For example, a Renault Kangoo should be taken to a Renault dealer. You will be sent a letter naming your nearest dealer after taking delivery of your WAV.
On top of the regular service for your vehicle, we have introduced an annual check for the conversion elements of your WAV. The free check will be carried out by the WAV supplier at your home every year and will cover things like the ramp or lift and wheelchair tie downs to ensure they are working correctly and still meet your needs.
For maintenance or repair of conversion items, such as winches and ramps, please contact your specialist WAV supplier . Any repairs needed that are not caused by general wear and tear must be approved by us (and possibly RSA Motability) before any work is done.