Fair usage policy

The Motability Scheme helps disabled people, their families, and carers lease a new car, Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle), scooter or powered wheelchair.

You get an all-inclusive package with your lease. This includes tyre replacement, breakdown cover, and more. All with fair usage limits.

We ask everyone on the Scheme to follow simple guidelines to minimise misuse. To help us continue to support customers, we need to make sure our services are used fairly.

This page has clear guidance and information about our fair usage policy. And how we could enforce this.

Tyre allowance

You can have up to eight (8) tyre replacements over three years, as part of your agreement. If your lease is longer than three years, you might have two (2) extra tyres, for each extra year.

Excessive use

If you go over the eight-tyre limit within the three years, we might ask you to cover the cost of any extra tyre replacements.

Fair review

We understand every customer’s situation is different. When we review tyre replacements, we’ll always consider factors like:

Your vehicle’s mileage
How you’re using your vehicle

This is to make sure we’re being fair, and to keep the Scheme sustainable.

Your responsibilities

To help us keep our tyre replacement policy fair and sustainable, we ask you to:

Report tyre damage quickly and accurately
Take reasonable care of your vehicle and its tyres, including avoiding known hazards and unsafe driving conditions
Give honest information about the cause of tyre damage when we ask you
Take part in reviews if your tyre use goes over the standard allowance, or shows signs of excessive damage

If you follow these guidelines, you’ll help make sure we manage tyre replacements fairly for all customers.

Breakdown

We’ll give you unlimited breakdown assistance for mechanical issues, computer or electrical failure during your lease.

Excessive use of preventable breakdowns

We’ll give you breakdown assistance every time you need it. But if more than two (2) breakdowns are caused by not enough fuel or electric charge, we might ask you to pay for those callouts. If this happens, we’ll talk to you about how much this will be.

Fair review

When we’re reviewing your breakdown requests, we’ll consider how and where you’re using your vehicle, to make sure we’re fair.

Your responsibilities

To help our Scheme partner keep their breakdown service fair and sustainable, we ask you to:

Fuel or charge your vehicle enough for the journey you intend to make
Report any breakdown quickly and accurately
Give honest information about the cause of your breakdown when we ask you
Take part in reviews if your breakdown use goes over the standard allowance

If you follow these guidelines, you’ll help make sure we manage breakdown callouts fairly for all customers.

Changes to this policy

We reserve the right to update this policy at any time.

Fair usage policy

The Motability Scheme helps disabled people, their families, and carers lease a new car, Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle), scooter or powered wheelchair.

You get an all-inclusive package with your lease. This includes tyre replacement, breakdown cover, and more. All with fair usage limits.

We ask everyone on the Scheme to follow simple guidelines to minimise misuse. To help us continue to support customers, we need to make sure our services are used fairly.

This page has clear guidance and information about our fair usage policy. And how we could enforce this.

Tyre allowance

You can have up to eight (8) tyre replacements over three years, as part of your agreement. If your lease is longer than three years, you might have two (2) extra tyres, for each extra year.

Excessive use

If you go over the eight-tyre limit within the three years, we might ask you to cover the cost of any extra tyre replacements.

Fair review

We understand every customer’s situation is different. When we review tyre replacements, we’ll always consider factors like:

Your vehicle’s mileage
How you’re using your vehicle

This is to make sure we’re being fair, and to keep the Scheme sustainable.

Your responsibilities

To help us keep our tyre replacement policy fair and sustainable, we ask you to:

Report tyre damage quickly and accurately
Take reasonable care of your vehicle and its tyres, including avoiding known hazards and unsafe driving conditions
Give honest information about the cause of tyre damage when we ask you
Take part in reviews if your tyre use goes over the standard allowance, or shows signs of excessive damage

If you follow these guidelines, you’ll help make sure we manage tyre replacements fairly for all customers.

Breakdown

We’ll give you unlimited breakdown assistance for mechanical issues, computer or electrical failure during your lease.

Excessive use of preventable breakdowns

Fair review

When we’re reviewing your breakdown requests, we’ll consider how and where you’re using your vehicle, to make sure we’re fair.

Your responsibilities

To help our Scheme partner keep their breakdown service fair and sustainable, we ask you to:

Fuel or charge your vehicle enough for the journey you intend to make
Report any breakdown quickly and accurately
Give honest information about the cause of your breakdown when we ask you
Take part in reviews if your breakdown use goes over the standard allowance

If you follow these guidelines, you’ll help make sure we manage breakdown callouts fairly for all customers.

Changes to this policy

We reserve the right to update this policy at any time.