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How can we help?
Explore our help topics to see answers to the common questions people have about the Motability Scheme.
If you cannot find an answer, we’ll tell you who to contact and how.
Prefer to speak to someone?
Choose the option that best suits your question, then you'll see who to contact and how.
Question about your vehicle?
This could be about anything from an accident to a question about your vehicle log book (V5), or anything else about your vehicle or product.
Your online account
See how the Motability Scheme online account can help you manage your lease information flexibly, get payments quicker, and add or change drivers.
Question about the Scheme?
This could be about anything from who to contact about your allowance to asking us for an information pack, or anything else about the Scheme.
Question about something else?
This could be to give us feedback, raise a complaint or anything else. You’ll also find our number, if you need to call us.
- Live Chat: you can only use this when our team is available
- Online contact forms: fill out a form instead of waiting on the phone
Prefer to speak to us? You can call our customer services team on: 0300 456 4566
Open Monday to Friday from 8am to 7pm, and on Saturday from 9am to 5pm.
Or speak to us through a British Sign Language (BSL) interpreter
Challenges in the global car market are leading to supply issues and a shortage of many new cars, which is expected to continue for the foreseeable future.
