WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

How can we help?


We might already have an answer for you in our help topics. If not, we’ll tell you who to contact and how.

Who to contact and how

Most requests, questions or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first.  You'll see who to contact in the options below.

Illustration of a key with a keyring
Question about your vehicle?
This could be about anything from an accident, booking your MOT or service to adding a personalised number plate or anything else about your vehicle or product.
Illustration of a laptop
Your online account
See how the Motability Scheme online account can help you manage your lease information flexibly, get payments quicker, and add or change drivers.
Illustration of questions on a piece of paper
Question about the Scheme?
This could be about anything from who to contact about your allowance to asking us for an information pack, or anything else about the Scheme.
Illustration of a customer service representative with headphones
Need to speak to us?
This could be to give us feedback, raise a complaint or anything else. You’ll also find our contact phone number, if you need to call us. 

Complaints are best dealt with by the area most closely involved first, so please contact the relevant service provider directly.

You can contact the Motability customer services team on: 0300 456 4566. You can also talk to us on Live Chat, the green live chat button will show on the right hand side when one of our team is available, just click the button to start.

Our usual opening hours are Monday to Friday from 8am to 7pm, and on Saturday from 9am to 5pm.

If your call is not urgent, we recommend calling during our quieter times, Tuesday to Friday 10am to 12pm and 3pm to 7pm.  

You can also reach us online: fill out one of our online contact forms.

Or speak to us through a British Sign Language (BSL) interpreter.