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From Friday 30 June until Wednesday 5 July, we will be completing planned system maintenance. Our Customer Services team will have limited system access at this time and may not be able to fully complete all requests. Find out more here.

  1. Will I get a replacement vehicle if my WAV is being repaired or serviced?

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    If your WAV is in for repairs and you need some help with continuous mobility, please contact us on 0300 456 4566 who will discuss the options available with you.

    If you cannot drive your WAV for more than 48 hours due to it being repaired we aim to provide you with a replacement vehicle to suit your needs. Please note that due to the specialised and converted nature of WAVs, it may not be possible to provide you with a like-for-like wheelchair accessible replacement vehicle. If a replacement vehicle is not a suitable option, or your WAV is likely to be off the road for less than 48 hours, we will try to find an alternative solution to support your continuous mobility.

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