WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair


Find out who to contact about your allowance payments.

Disability Living Allowance (DLA) or Personal Independence Payment (PIP)
Department for Work and Pensions (DWP)


  • Monday to Friday: 9am to 5pm
  • Saturday: 8am to 4pm
  • Sunday: Closed

Disability Living Allowance (DLA)
Department for Communities (NI)


  • Monday to Friday: 9am to 4pm
  • Closed on bank holidays
War Pensioners' Mobility Supplement (WPMS) or Armed Forces Independence Payment (AFIP)
Veterans UK
0808 191 4218

When the helpline is closed, you'll be given the option to speak to The Samaritans instead, they're open all day.

  • Monday to Friday: 8am to 4pm

Visit their website
Child Disability Payment or Adult Disability Payment
Social Security Scotland