WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair


Motability Operations Ltd aims to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.

Most comments or complaints are best dealt with by the area most closely involved, so please contact the relevant service provider directly first. This could be the RAC, Direct Line Motability (DLM), Kwik Fit or your dealer.

Find out more about our complaints process here.

With some things, we can only talk to customers, appointees and nominees. If you’re giving someone else’s number or email, please get their permission first.

House name or number is required!

Postcode must be a valid UK postal code!

Address Line 1 is required!

Address Line 2 is required!

Address Line 3 is required!

Town is required!

County is required!

Postcode is required!

Are you happy for us to call you? We can often help you quicker if you give us your phone number.

Please enter either a Customer Reference Number (CRN) or a car registration number.

Please enter your car registration in upper case without any spaces.
Your Customer Reference Number (CRN) is 8 digits long and can be found at the top of any letter you have received from Motability. If you don’t know your CRN, then please enter the registration number of your Motability vehicle in the next field.