WAV stands for Wheelchair Accessible Vehicle. This means you can travel in the vehicle while seat in your wheelchair

Report misuse

We take misuse of the Motability Scheme very seriously. Our Scheme & Customer Protection team review every allegation. If it’s proven, they take appropriate action.

What is misuse?

It’s actions that breach the agreed terms and conditions of the Motability Scheme, which gives disabled people access to vehicles.
Here are some examples of misuse:

  1. Not using the vehicle for the disabled person’s benefit. It needs to primarily serve the needs of the disabled person. You cannot use it for other purposes
  2. Driving while not named on the Direct Line Motability policy of insurance, or while banned or disqualified from driving
  3. Using the car in illegal or criminal activities
  4. Lending, sub-leasing, or selling the vehicle. This includes using it for business reasons we haven't agreed with you, like as a taxi or for deliveries
  5. Not taking good care of the vehicle

You must report any criminal activity or benefit fraud to the local authorities first. Contact the police on 101 or report benefit fraud to gov.uk.

You can use this form to report misuse, or see more ways to contact us.

Please let us know your details. This helps us confirm every report and act on it, when it’s appropriate.

Building name or number is required!

Postcode must be a valid UK postal code!

Address Line 1 is required!

Address Line 2 is required!

Address Line 3 is required!

Town is required!

is required!

Postcode is required!

As you're contacting us on behalf of a company or authority, please provide your professional contact details.

When you check this box, you agree we can use your data in line with our Privacy notice.

Please let us know the type of misuse you want to report.

Have you reported this to the police?

Please report this to the DWP.

You need to report this to the police, call them on 101.

Please share the misuse you witnessed. Fill in as many details as you can.

Please provide as much information as you can, including any relevant times and dates, witnesses etc.

Please tell us as much as you can about the address where the car is normally kept.

Please enter your car registration in upper case without any spaces.