Connected vehicle technology can help us identify some maintenance issues earlier, making it simpler to look after your car and helping you stay on the road.
Many newer cars can securely share selected information about their condition. They do this using technology built in by the manufacturer. This is known as connected vehicle technology.
We can use this information to give you extra support. If your car tells us something might need attention, we can let you know and explain what to do next.
This technology means we can give you more useful information about your car, helping you stay on top of its maintenance.
Knowing about some maintenance needs sooner could help reduce the risk of an unexpected breakdown.
We’re already seeing the difference this can make. Customers currently using this support have avoided more than 3,000 days without their cars.
Depending on your car, the information it shares can help us identify things like:
If the information suggests something might need attention, we’ll email you to explain what we have found and what to do next, so it's easier to stay on top of your car’s maintenance.
For example, your car might tell us that your brake pads need checking. We can let you know and explain how to book an appointment with your dealer.
Your dealer will check your car and confirm whether anything needs attention.
The information from your car can help us identify a potential issue. It does not diagnose the problem or tell us for certain that work is needed.
You can find out more about how we use vehicle information in our privacy notice.
It is a new way for us to give you helpful information about your car.
Knowing about some issues sooner could:
Connected vehicle technology does not replace routine servicing or maintenance, and it cannot identify every problem.
Keep using and looking after your car as normal.
If you see a warning light, notice something unusual or think something is wrong, follow the advice in your vehicle handbook and contact your dealer as normal. You do not need to wait for us to contact you.
If you ignore a warning light and this causes damage to your car, you’ll be responsible for the cost of the repair. This applies to all Scheme vehicles.
It’s your responsibility to get any issues checked. This can help keep your car running smoothly and avoid extra costs.
We send maintenance updates by email, so make sure your email address is up to date.
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We started using connected vehicle technology with around 8,000 Ford customers in March 2026.
The results show this extra support can make a difference. Customers who received this support got critical oil issues sorted 12 days sooner on average. It also helped customers stay in their cars, avoiding more than 3,000 days they could otherwise have spent without them.
We’ve used what we learned from these customers to improve the experience. Now we’re making this extra support available to more customers.
We can currently use information from selected Ford and Stellantis vehicles, including Citroën, Peugeot and Vauxhall, to provide this support.
The information available depends on the make and model. Some vehicles cannot currently share the information we need.
You do not need to install anything in your car.
We hope to offer this support to more customers as more cars can share the information with us.
No. If your car has connected vehicle technology, there’s nothing you need to do.
Keep using and looking after your car as normal.
No. We do not track your location or your journeys as part of this maintenance support.
You can find out more about how we use vehicle information in our privacy notice.
Yes. We currently send maintenance updates by email, so we need an up-to-date email address to contact you.
Make sure the email address we have for you is correct so we can reach you if your car tells us something might need attention.
No. The information your car shares with us can help identify some potential maintenance issues, but it cannot identify every problem.
If you see a warning light, notice something unusual or think something is wrong, check your vehicle handbook and contact your dealer.
You do not need to wait for us to contact you.
No. We’ll only contact you if the information suggests one of the maintenance issues we support might need attention.
You should still act on warning lights and messages in your car. Contact your dealer if something does not feel right.
The information your car shares can tell us that something might need checking. It cannot tell us for certain that there is a problem.
Your dealer will check your car and let you know if anything needs to be done.
No. You should always act on warning lights and messages in your car.
Connected vehicle technology gives you extra support. It does not replace the information you see in your car.
Yes. Continue to service and maintain your car in line with Scheme and manufacturer guidance.
This extra support does not replace routine servicing or maintenance.
