No. We'll be in touch if something important shows up. But it’s still important to look after your vehicle as you normally would. If you see a warning light or notice anything unusual, respond as you always do, and report any issues in the usual way.
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Connected vehicles
Helping you avoid unexpected vehicle trouble
We're using vehicle data to help spot issues early, before they turn into problems.
What's new?
Modern vehicles can now share helpful information like:
- Mileage
- Warning lights
- Battery levels
- Engine health
This means we can support you in smarter ways, by spotting problems sooner. If something important shows up, we’ll work with the RAC to help fix it early, before it becomes a breakdown.
Why this matters
We know how important it is to keep you moving. That’s why we’re always looking for ways to improve the service you get on the Motability Scheme.
With this new support:
- We can help plan repairs earlier
- You’ll spend less time off the road
- Your vehicle stays safe and running smoothly
Who this update is for?
We’re starting with a small number of models. As the technology develops and as we grow our knowledge and partnerships, more makes and models will be added. That way, even more customers can benefit over time.
Your privacy comes first
We don’t use this data to track your location. The information we use is only to help us look after your vehicle.
Do I need to do anything?
Why are you introducing this?
We're here to keep you moving. This is just one of the ways we’re using smart ideas to support you, now and in the future.
Is my data safe?
Yes. It’s protected and used in line with data protection rules. We only use it to help look after your vehicle.
Will my location be tracked?
We do not use this data to track your location, it’s only used to help keep your vehicle running smoothly.
How does this work?
Some new vehicles automatically send alerts if something might need attention. We use this to let you know quickly, so you can take the right next steps.
Are you allowed to do this?
We’re using this information in line with the Scheme’s privacy notice. It explains how we use data like this to help manage and support your lease. You can read the full privacy notice in your online account or on our website.
What if I do not want to take part?
You do not need to do anything. We’ll only step in when there’s a clear benefit to you – like spotting something that could stop your vehicle from running properly.
Important links:
Before you go, take a moment to read our privacy notice.