Questions about the Drive Smart device and app

The security of your personal data is our top priority. We work with a trusted partner IMS. They only use your data to provide the app your driving feedback and for insurance purposes.

A trip may not show if:

• Your phone wasn’t in the car
• Your phone’s battery was low
• App permissions weren’t set correctly
• Your app or phone’s Operating System (OS) needs updating

You don’t need to tell us if something unusual happens just once – take time to get to understand the app and how your journeys are recorded.

But if you think something has been recorded wrong and has a severe impact on your overall driving score we’ll look into this and fix it if needed.

We always want things to be fair and correct. You can do this by speaking to Direct Line Motability (DLM) on 0300 037 3737.

The wedge/app will work abroad if all settings are enabled and your data is switched on. You can continue to drive and record your journeys as usual. If you are away without your car but all your phone settings are still on, then there is also no action required.

You only need to get in touch if

1. You are going abroad
2. For more than 14 days
3. You need to switch of your data or settings for most of this time

If all of these are true then please let us know on 0300 037 3737.

It is worth checking any data charges you may be subject to when having Bluetooth switched on abroad. You can do this with your telephony supplier.

Download the app again, sign in with your existing account, and make sure all permissions are enabled. This will ensure your existing data is automatically transferred.

If using a smartphone is not possible for you, we may be able to provide an alternative. This involves fitting a device to your car that can collect your driving data.

We understand that not everyone is able to use digital tools, so we are here to help you find the best solution.

Your score is based on speed, smoothness (acceleration and braking), and how and when you use the car.

Speed: by checking if you stay within the speed limit during your journeys.

Smoothness: by looking at how gently you accelerate and brake, and how smoothly you corner.

Usage: based on the length of your journeys and how often you drive.

Usage is based on journey length and how often you drive

Usage begins to show when you have drive:

1. For over 60 minutes without a break (duration)
2. For more than 6 journeys in a day (volume)

We recommend journeys under 60 minutes. Where journeys need to be taken over this length, make sure to take regular breaks to reduce fatigue. If you weekly score is red due to Usage, it will not impact your lease, however like any red week you will not receive any rewards points.

Driving for more than an hour without breaks, or on multiple journeys, can cause fatigue, reduce focus, slow your reactions, and increase the risk of accidents. It leads to physical strain and can make hazards easier to miss.

Your score is based on speed, smoothness and usage. Having an adaptation will not automatically affect your score. If you brake harshly or accelerate quickly, this increases your chance of an accident and will be shown in the overall calculation.

If you have any concerns about using your adaption, please contact us so we give provide you with additional support.

We’ve introduced two new mobile apps, each designed for a different purpose to support your experience with the Motability Scheme.

Drive Smart with the Motability Scheme

Drive Smart for short. It’s a simple way to encourage mindful driving and make the roads safer for everyone. Our new app pairs with a self-fitted device to record your journeys and capture key driving data like speed, acceleration and braking. It gives you a safety score after each trip, tips to improve, and by driving safely you could earn up to £160 a year in rewards.

Go with the Motability Scheme

Called Go for short. Our new app gives you access to over 65,000 public chargepoints from over 70 different operators across the UK. You can find and pay for public chargepoints either using the app or by ordering a Go Charge card.

If you get a new phone during your lease, you need to reinstall the app and sign in with the same account you used before.

Once you are signed in, the app will pick up where it left off and keep tracking your trips. Just make sure you have given it the right permissions, like access to your location and motion activity, so it can work properly.

If you need help, check your phone settings – your app will offer prompts if the setup has not been fully completed.

Yes, allow the app access to location, motion activity, Bluetooth, and background app refresh.

The journey will be recorded against the first phone to connect to the wedge. This is usually the driver, but it can vary depending on who enters the vehicle first. If phone use is registered, it will be recorded as a distraction, measured by duration only, and won’t affect your overall score.

Distraction measures how long your phone is used while driving, including screen use and handheld or hands-free calls. It is recorded as a duration but does not affect your overall score.

To get Drive Smart, you need to be under 30 – or have a named driver who is. You cannot opt in if there’s no driver on your lease under this age.

At the end of each week, you will need to bank your reward points earnt if you had a green or amber driving score. You can do this from the Rewards section of the app. If you do not bank your rewards each week, you will lose the reward points.