Drive Smart with the Motability Scheme Fitted box Terms and Conditions
These Terms and Conditions (‘’Terms’’) apply where participation in Motability Operations’ Drive Smart initiative requires you to have a Fitted Box Telematics Device fitted to your Motability Scheme Vehicle and forms part of your Vehicle Contract Hire Agreement Terms and Conditions (‘’Hire Agreement’’), alongside other documents such as your Insurance and Loss and Damage Cover Booklet. Please keep these Terms in a safe place with your other Motability Scheme documents.
You should also take the time to read the Privacy Notice, as it explains how we will use the data you provide us and that we collect from you.
These Terms apply to you and anyone who uses your car, so please make sure they are aware of these Terms. You will be bound by them as data will be collected and transmitted at any time the Telematics Device is switched on throughout your lease.
1. Definitions
Wherever the following words or expressions appear in these Terms, they have the meaning given here unless we say differently.
Fitted Box Telematics Device (Telematics Device) | means the fitted box telematics device installed in the Scheme Vehicle to optimise trip detection and driver behaviour, including but not limited to the distance driven, how often and how quicky the Driver brakes, excessive acceleration, speed of driving, volume of journeys to measure fatigue levels and Driver behaviour, including the Journey Data; |
Data | means the information we collect from you including personal details such as your name, date of birth, email address and your driving behaviours and the driving behaviour of anyone who drives your Vehicle; |
Driver | means a person shown on the Certificate of Insurance as being entitled to drive the Vehicle and who has your permission to drive it; |
Drive Score | is our assessment of the Journey Data and is used to determine your or your Named Driver (if different from you) continued eligibility to be a named driver on the Certificate of Insurance; A red/amber/green (RAG) rating is attached to each journey and at a vehicle level each week. |
Journey(s) | means a journey or journeys detected by the Telematics Device; |
Journey data | this includes information such as the date, time, location, duration, speed, distance, start, finish and direction of travel, for each journey; |
Technology Supplier | the company that works with us to provide the Telematics Device and Journey Data to us; |
We, us, our | means Motability Operations Limited; |
You, your | means the Hirer as specified on the first page of the Hire Agreement; |
Vehicle | means the vehicle specified on the first page of the Hire Agreement. |
2. Use of the Telematic Device
2.1 The Telematics Device must be fitted to the Vehicle:
- prior to the handover of your new scheme Vehicle, as arranged by the dealer; or
- within 10 working days of us advising you that a Telematics Device is required if you are already in a Contract Hire Agreement. We will arrange fitment at your home or work address with our third-party fitment partner
2.2 If the Telematics Device is not installed within the timeline outlined in 2.1 above, or if we don’t receive a signal from the Telematics Device for 14 continuous days we reserve the right to remove you and/or any Driver from the Certificate of Insurance, which means you will no longer be eligible to drive the Vehicle, and we shall be entitled to terminate the Contract Hire Agreement.
2.3 Once the Telematics Device has been installed it will record your journeys and analyse your Drive Score.
2.4 If we believe that Journeys or Journey Data is deliberately not being recorded or manipulated, we may consider this a fraudulent act, in which case we reserve the right to terminate your Contract Hire Agreement and seek to recover possession of the Vehicle. Examples of manipulation include but are not limited to switching off or tampering with the Telematics Device for all or part of a journey or on more than one occasion.
2.5 Consistently poor Drive Score and driver behaviour or extreme, high risk driving events may result in us removing you or a Driver from the Certificate of Insurance. We reserve the right to remove all drivers where we are unable to identify risk at individual driver level.
3. Drive Scores
3.1 A Drive Score will be generated for each Journey using a proprietary algorithm owned by our Technology Supplier.
3.2 The Drive Score is broken down into sub-scores in respect of speed, smoothness and usage (including volume and duration of journeys).
3.3 A Red/Amber/Green (RAG) rating will be assigned to each sub-score of the Drive Score at an individual journey level and at a consolidated level on a weekly basis. RAG ratings apply as follows:
| RAG rating | Risk | Weekly Drive Score Range |
|---|---|---|
Red: | Indicative of high driving risk and a high chance of an at fault incident; | minus 10.00 to minus 0.01 |
Amber: | Indicative of an acceptable driving risk and neutral in terms of likelihood of an at fault accident; | 0.00 to 4.99 |
Green: | Indicative of low driving risk and a low chance of an at fault accident. | 5.00 to 10.00 |
3.4 Each Drive Score (yours or your Driver’s) feeds into the consolidated weekly Drive Score RAG rating. You are responsible for the overall weekly Drive Score and for taking proactive action to address shortcomings in Drive Score and driver behaviour.
3.5 In the event of two (2) consecutive Red weekly Drive Scores or 4 Red weekly Drive Scores in a 12-month period, we will communicate with you and send you feedback with these Red Scores. As a result of these Red Scores, we reserve the right to remove you and/or any/all Drivers from the Certificate of Insurance and terminate the Contract Hire Agreement.
1 October 2025