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Leaving the Scheme

We'll be sorry to lose you, but we'll try to make leaving and getting your mobility allowance back as simple as possible.

Illustration of three people with a scooter and a wheelchair

Giving your product back

If, at the end of your current lease, you decide you do not want to lease another product, you'll need to hand your old scooter or powered wheelchair back to your dealer.

Make sure you return everything including:

Documents
The manual
Keys (including any spare keys)
The charging unit

The End of Contract Payment and your allowance

Once the dealer has let us know you’ve returned your product we’ll issue the End of Contract Payment.

We’ll ask your allowance provider to reinstate your allowance. It could take six weeks from the end of your lease until you receive your allowance again.

If it takes longer, please contact our customer services team on 0300 456 4566 and we’ll try to help.

Related FAQs

How long is my lease and what do I do when it ends?

Leases generally run for three years from the date you got your car, or five years if you have a Wheelchair Accessible Vehicle (Wheelchair Accessible Vehicle).

I have six months left on my allowance, but my lease ends soon. What can I do?

You no longer need to have at least 12 months left on your allowance to apply for your next vehicle.

Can I get my car from a different dealer?

You can get a car from any manufacturer or dealer, as long as they’re Motability-accredited.

My new vehicle is not ready yet. What can I do?

We’ll extend your current lease so it matches the start of the your new one.

Is there an inspection at the end of my lease?

Yes – the dealer will take a brief description of your car’s condition when you hand it back.